Teamwork Desk Reviews

Pros

Packed with impressive features, it really stands out. The automated responses are excellent and the level of customization in the ticketing system and help documentation section is better than what I've seen in other help desk and ticketing software.

Cons

Because the customization runs so deep, setting up external email along with other connections and configurations can get fairly complex. You may need someone with technical knowledge to get everything properly set up.

Pros

One of the best parts of this IT software is being able to keep all my work orders organized, neatly stored and easy to access whenever I need them. It also gives me the flexibility to assign different outcomes to each ticket that comes in which is really useful.

Cons

Feature I'd improve is the interface layout since it could be a bit more user-friendly and make certain items easier to locate.

Pros

Starting with it was easy and it makes ticket tracking simple. It also helps a lot with communication between support teammates and clients. Faster response times have definitely led to happier clients.

Cons

Onboarding could use some improvement. At the beginning, it wasn't very clear how to configure the platform so certain filters or views would appear by default. That said, customer support was quick to help us sort it out.

Pros

Having all tickets visible in one place is really helpful. Adding notes for teammates is easy, assigning tickets through your own inbox works well and the Gmail integration is a nice bonus.

Cons

There are times when it goes offline and some tickets can be hard to locate. It would also help a lot if there were a way to flag overdue tickets.

Pros

This app keeps track of work very accurately, including how long it takes the steps involved and the final results.

Cons

When I'm handling several tasks, entering everything into all the fields can take a while. It would be better if the process were a bit more aligned.

Pros

It's a really useful tool for keeping track of everything you've done throughout the day. It's even more valuable for monitoring students' progress on their assigned tasks and seeing how they're spending their time.

Cons

Without the right know-how though, it can feel pretty overwhelming and honestly frustrating at times especially when you can't add logs properly or end up marking tasks complete by accident.

Pros

About the only benefit this software has is that users can respond to messages the same way they would reply to an email.

Cons

Aside from that nearly everything else is a downside. It's not simple especially for anyone older than a millennial and it doesn't let us specify which users belong to which company so sorting is basically impossible. The whole system feels disorganized, confusing and very difficult to build a clean workflow around.

Pros

Our organization uses this to track staff utilization and that's easily one of its best features. Everyone can log the hours they spent and record what they worked on during office time. It also helps the office generate different kinds of reports whenever needed.

Cons

There's nothing significant to complain about with this app. As a team lead, it covers everything I need it to do.

Pros

At work we rely on this to keep all of our projects on track and the platform feels very organized.

Cons

My only frustration is having to jump back and forth between Desk and Projects. I really wish everything was integrated into one place.

Pros

Reporting is really easy and keeping up with ticket status happens in real time. It's simple to manage overall and I also appreciate that it works across all platforms.

Cons

Downside is that this software isn't free and the mobile app still needs some improvement.