Yellow.ai Reviews

“Scalable platform with helpful support”

Pros

One thing that has worked really well for us is the integration with our internal systems. The platform also scales nicely as our requirements grow and new features are added. On top of that, the team's service has been great and the chat agent and agent ticketing capabilities have been especially useful.

Cons

User experience still needs some work. The HR bot's built-in permission setup is also too limited right now since it only offers roles like user, admin and chat agent instead of more common ones such as employee, manager and HR. Better reporting would also help especially around platform usage and the quality of chat responses.

“scalable software”

Pros

The platform stands out for its customisation options, strong scalability, multilingual support and useful integrations. It covers a lot of needs well and adapts nicely as requirements grow.

Cons

Using it can take some getting used to, customer support could be more responsive and the bot still shows occasional inconsistencies from time to time.

“Clean interface with useful integrations”

Pros

Getting started with it was easy and I really enjoyed the interface along with the option to integrate with third-party tools.

Cons

Honestly, I've been happy with every part of it so far and at this point there's nothing about the messenger that I dislike.

“Easy testing environment”

Pros

The platform feels very user friendly, easy to understand and I really liked the easy testing environment.

Cons

It would be even better if the coding part could be integrated within the messenger.