CargoWise One Reviews

“flexible workflows but weak support”

Pros

One feature I really appreciate is how modular and neutral the system is which makes it quite flexible when I customize workflows and milestones. It also includes modules for freight forwarding and warehouse management which I find useful in my work.

Cons

At the same time, it's not very user-friendly and can be difficult to work with. Technical support is also very limited and while there are a few documents and videos available, they just aren't enough to properly help.

“Powerful CRM and tracking”

Pros

CRM works really well for me and the workflow tools are very useful. The accounting features are great and the track-and-trace functionality is a big plus in my experience. GPS tracking is another valuable addition that makes the system even better for me.

Cons

Overall the system is very powerful and does a lot to help increase productivity. One area that could be improved is the customer service side while operating but aside from that, it's still a very strong tool.

“edocs save audit time”

Pros

One feature that really helps me is Edocs. Besides storing supporting documents at the shipment and consol level, it also lets me attach supporting files for accounting transactions. For instance, I can simply click on a petty cash transaction and immediately open the petty cash request form and receipts which saves me a lot of time during audits.

Cons

One thing I think is missing is a client-facing link where customers can download their own invoices or statements directly.

“frustrating booking process”

Pros

Their sales pitch was excellent and it really made the software seem revolutionary at first for me. Unfortunately, after investing so much money into it, I honestly wish we had gone with a different solution.

Cons

Customer support has been practically nonexistent. I wish I could share some of the messages we exchanged with our account manager because they were unbelievable. Even a simple task becomes unnecessarily complicated. On the Maersk website, making a booking takes about two minutes, while in CW it can take an entire day, with one error after another. Their training partners charge by the hour, yet they still can't actually solve the problems. Most of the time, they just say they'll get back to you later. Some of those trainers are even former CW employees which makes it even more disappointing. As an engineer, I can honestly say there's no clear logic behind all the extra codes, steps and details. It feels like the system is built around unnecessary complexity and that kind of approach will only drive customers away. Software is supposed to save time in daily operations but this one does the opposite by forcing staff to enter far too much unnecessary data.

“Great tool but plenty of room to grow!!”

Pros

There's a lot of flexibility built into it which I see as a big plus. As my needs change, I can adjust it and add different functions without feeling locked in.

Cons

The accounting side could really use more training videos. Right now, resolving an issue usually means submitting e-requests and calling support to get it taken care of.

“Utterly useless with no support”

Pros

Presentation made it look appealing at first but that impression disappeared quickly after I started using it myself.

Cons

There's basically no customer support at all, just being told to watch a video. Beyond that, it felt completely useless and like a total mess.

“too complex and unsupported”

Pros

Platform offers almost endless capability, with a huge range of options available, from my perspective and experience.

Cons

Keeping it maintained and tailoring it to specific needs is very difficult and the lack of customer support makes things even worse.

“all-in-one modules”

Pros

Everything is brought together in one place, with all the modules combined which makes my work much easier to manage.

Cons

It would be better to have the option to define specific restrictions for each user.

“Frustrating reporting and support”

Pros

U.S. customs compliance works well enough and has been satisfactory for me in day-to-day operations.

Cons

Building or modifying reports and documents is very difficult. Even tracking down what they call a macro for a field takes far too much time. On top of that, there's no real help when questions come up because they just refer you to an expensive partner. Customer service is among the worst I've dealt with.