NinjaOne Reviews

Pros

I must say it is a great tool for remote management and software installation.

Cons

At times scripts can fail unexpectedly and searching for specific devices can be a frustrating process.

Pros

It is a simple online system that puts different services like installing software and sharing our computer screen in one place. Plus it has great support.

Cons

Let me tell you that it is a purely cloud-based application. So if that does not work for your setup, you will need to look for a different solution.

Pros

NinjaOne is extremely easy to use, has powerful automation, responsive customer support and comprehensive remote management tools.

Cons

Some downsides are the limited integration choices, a few missing features and I find the price is a little high.

Pros

It costs a lot, especially for a small team which seems strange since it is made for them. However setting it up to manage our devices is very easy and has saved us a lot of time.

Cons

Yes it does simple jobs well but the more advanced automatic tasks and reports are very hard to set up correctly.

Pros

The interface is pretty basic and I like the task management tools as they are excellent.

Cons

It can lag occasionally during busy periods and the mobile app definitely needs some work.

Pros

NinjaOne team is the best. They are large enough to have the resources of a big company but small enough that I still get fast, personalized support. Everyone from sales to account managers and technicians, has been professional and responsive. Overall the software just works and I rarely have issues with the managed agents. If I have a question, support gets back to me the same day, often within the hour. Very impressive!

Cons

To be honest it is hard to find real problems because almost everything is great. Even though there are a few small things that would be nice to have but they are not essential. However I really love that they have a public product roadmap so you can see what features are coming next.

Pros

The device management and RMM capabilities are unmatched by any other product I have tried. Plus policies are very easy to set up and deploy.

Cons

I'd like to see more integrations especially for handling software updates and deployments.

Pros

Interface is amazing and packed with features. Support is also very helpful and informative during setup and testing.

Cons

The cost can get a little high if you have a lot of users or even just a few users but a very large number of endpoints to manage.

Pros

Easy job management and a simple design make this one of my favorite tools for staying organized.

Cons

Well I think the reporting tools could be more powerful and I'd like more integrations with other applications we use.

Pros

There are a few things I really like such as the interface being user-friendly and the task management features work very efficiently.

Cons

I would really like more options for customizing how tasks are organized and prioritized.

Pros

It is easy to use and automates tasks beautifully. Overall we have had a great experience with this product.

Cons

The layout of the devices dashboard needs an upgrade. The software also does not integrate very smoothly with our Lenovo laptops.

Pros

It is easy to use and configure. The single pane of glass allows me to see everything I need and use. It takes a lot of standard work out of our hands.

Cons

There are so many extra options that it can be challenging to decide what to add.

Pros

The installation is quick and easy to use with fast responses to support questions and a good onboarding policy.

Cons

Pricing is not directly available and can only be accessed through the account manager.

Pros

The interface is elegant and simple and the automation features save me time.

Cons

I wish there were more customization options for organizing and labeling tasks.

Pros

So far NinjaOne has been a fantastic product for our company.

Cons

The ticketing system could use some improvement as it can be somewhat difficult to find what I need in the admin center.

Pros

With every aspect of the software you can tell it has been designed by MSP professionals for MSP professionals. The toughest part for an MSP like us is maintaining policies across different customers and Ninja fits that need perfectly. I am also very impressed with the built-in backup documentation and ticket solution.

Cons

For us the bitdefender gravity zone is necessary for some customers who do not have EDR yet. This integration works fine for us but we are not particularly impressed with Bitdefender itself. It still feels like a tool with a multitude of options rather than an out of the box solution.

Pros

What I appreciate most about Ninja is its versatility. You can use it for just about anything needed such as helpdesk system administration desktop application administration and probably much more. It is an impressive tool that is not only reliable but also fast.

Cons

Honestly the reporting features have improved significantly with the latest releases this past year.

Pros

I love the features especially the ability to make ad hoc connections without users needing to be on the domain.

Cons

Setting up was challenging and it was also difficult to remove and reinstall.

Pros

The capabilities of NinjaOne are excellent. It makes our work easier.

Cons

I do not have any dislikes for NinjaOne. Ninja one is superb.

Pros

Ninja one has been an outstanding IT management solution. I like its reliability and ease of use.

Cons

NinjaOne makes work easier. There are no dislikes about Ninja one.