“Top self-service platform”

Pros

Using it day to day has not been a problem and employees are very happy with the self-service features. The system has also been flexible from a configuration standpoint and the team behind it including consultants and technical support has been willing to help and work through solutions whenever issues come up.

Cons

A few parts of the platform still don't feel as well integrated, as user-friendly or as fully featured as we would want. Paylink setup is particularly complex, holiday entitlement configuration takes a lot of effort and the timesheet functionality is fairly limited.

“organized and accessible tool”

Pros

It is very user-friendly. It has helped us speed up our processes a lot and everything feels more organized and easier to access. That day to day convenience has made a big difference for our team.

Cons

There is very little to dislike. It did feel quite overwhelming at the beginning but with the excellent support from the PM and consultants, things quickly became much more manageable.

“Upgrades always bring improvements”

Pros

Navigating CIPHR HR self service is not a hassle and moving between the different sections is quite convenient. The platform keeps getting better and the 2025 interface update brought a lot of welcome improvements including user guides and self-help resources.

Cons

Helpdesk ticket responses can be a little slow at times. A few integration links are still missing across certain modules and some features could use further refinement.

“way too many reporting issues”

Pros

When it actually functions, it looks like it could become a really strong system. Adding training events is decent but it would be much better with more automation and a proper waitlist feature.

Cons

It just doesn't work and is far too complicated for admin users. The reporting is also built around pivots so you have to copy and paste everything into another Excel sheet just to manipulate and use the report properly.