Total 27 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

52%

4

Stars

41%

3

Stars

7%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AG

Alyssa G.

Libraries, N/A employees

More than a year

4.0
January 2023

Simple video creation for patrons

Pros

The thing I like is that it is very simple to find and create videos for our patrons and our staff. It saves me a lot of time and makes my daily work much easier.

Cons

Since becoming an admin, it's been very difficult to figure out how to assign training videos to my staff members.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

HJ

Hawa J.

Libraries, N/A employees

More than a year

5.0
January 2023

High quality consistent trainings

Pros

As a new librarian, I truly appreciate the high quality of Niche Academy's offerings. The trainings and webinars are always consistent and up to date.

Cons

There isn't anything I dislike about this software, it's free for me and I feel there's no reason to complain.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AR

Ashley R.

Libraries, N/A employees

Less than a year

4.0
January 2023

Short easy to follow courses

Pros

I like that each training is easy to follow and doesn't take too long to complete. It's also great that there are so many different topics to choose from.

Cons

I wish the content were organized into clear topic groups to make everything easier to find and navigate.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

TS

Tiffany S.

Libraries, N/A employees

More than a year

4.0
January 2023

Build your own training courses

Pros

What I really enjoy is having the ability to build my own training courses whenever I need to.

Cons

For me exploring, sharing and using the marketplace feels limited, especially outside of creating my own modules.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

GE

Gretchen E.

Libraries, N/A employees

More than a year

5.0
January 2023

Wide variety of trainings available

Pros

This software is really easy for me to use and I like the wide variety of trainings that are available.

Cons

There truly isn't anything I like the least. My experience has been smooth and hassle free.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CS

Christina S.

Museums and Institutions, N/A employees

More than a year

5.0
January 2023

Smooth and stress free learning

Pros

I find the courses to be very easy and simple for me to both understand and finish which has made learning a smooth and enjoyable experience without any stress or confusion.

Cons

So far, I really haven't had any negative experiences while using this platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DH

Debbie H.

Libraries, N/A employees

More than a year

4.0
January 2023

Enjoyable visuals in webinars

Pros

One thing I find perfect for me is the design of the webinar squares with the different pictures. I know it might sound silly but the visuals make it more enjoyable for me.

Cons

I had an incident where a class froze halfway through and even after trying three more times, it still wouldn't play which was really disappointing.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7