Seekom iBex Reviews

“booking automation done right!”

Pros

Bookings now flow directly into our system with hardly any manual work needed on our end. We used to spend a lot of time entering reservations by hand and constantly managing availability across different booking sites. Now that process is handled automatically which has saved us a huge amount of time.

Cons

Haven't come across any negatives with this.

“Added features”

Pros

They regularly roll out improvements that bring about useful functions and genuinely help our business.

Cons

The interface feels a bit dated and I'd prefer the booking screen to be larger and display more days at once. It would also be better if the menus could be tucked away so the booking area takes up most of the screen like other similar software.

“amazing support”

Pros

Switching to this after using another channel manager was absolutely worth it! It's very user friendly comes with a wide range of features and has been far better while also being more affordable. The support team has been outstanding too, the consultants are well informed, helpful and always respond quickly whenever we need assistance. Based on our own experience we would highly recommend this.

Cons

Don't have any issues to mention.

“flexible platform”

Pros

The platform has been really solid for us, the customer service is excellent and the system can be customized to fit what we need.

Cons

The backend does take a little time to learn at first but the outstanding support team makes that adjustment much easier and is always happy to help.

“excellent guides”

Pros

After they handled the initial setup, the system was quite easy to learn and work with. It definitely helps to have a bit of computer confidence so you feel comfortable clicking through the options but the written and video help guides are excellent and make things much easier.

Cons

There are a couple of small changes we'd still like to see in the Guest Check In Forms and we've already passed those suggestions along. At the moment it seems those ideas need interest from more users before they move higher up the onboarding queue. That said it would be really useful to have a paid option to request a feature with the possibility of a later refund if other users start adopting it too.

“OTA updates work brilliantly”

Pros

All of my unit and site inventory updates automatically across the OTAs which makes managing everything much more efficient.

Cons

I'd prefer fewer pages to click through although that's probably hard to avoid given how much is built into their system.

“Simple setup”

Pros

Right from the start the program felt simple and user friendly. Changing over to this platform at the start of the busy season was a bold step but the friendly support team made the whole transition feel smooth with their help and guidance. To the rep who helped: you rock!

Cons

Nothing specific to talk about here.

“stress free property bookings”

Pros

Running property management has become far less stressful with this software and the support behind it. I no longer need to manually update multiple booking sites every time a reservation comes in and double bookings are no longer an issue. Arrivals and departures are clearly laid out and fully detailed which makes daily management much easier. The support team responds quickly with practical advice and solid solutions whenever needed. Another big plus is that the software scales as your business grows. My next step is to have clients pay me through the gateway instead of using a service that holds my funds for four days before clearing them.

Cons

No drawbacks!

“steady cloud booking tools”

Pros

Being cloud based is a big plus and not having to deal with backups makes things much simpler. It supports multiple users well, the support team is responsive when needed and the integrated channel manager is really useful.

Cons

The only downside is that it can be slow at times.

“Practical channel manager backbone”

Pros

Between the channel manager options available this platform works with nearly all of the sales channels we need and the ones it doesn't support usually aren't worth spending extra time or effort on anyway. The support team has also been exceptionally good throughout the transition period. It has become a core part of how we run the business and at this point we really couldn't manage without it.

Cons

I'd still like to see it integrate with Airbnb since that would create some healthy competition for Booking.com. I've been using this since the early days and while it has improved more and more over time it has also become more complicated.