Adebola A.
Consumer Goods, N/A employees
Less than a year
“smooth, reliable performance”
Pros
Works without any hassle or interruptions.
Cons
I haven't run into any issues with Heartland Restaurant at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Information Technology and Services, N/A employees
Less than 6 months
“Covers all payment options”
Pros
Everything feels more organized with this affordable, user-friendly software. It helps build trust between the restaurant and its customers while keeping records and reports stored safely and properly managed. The payment support is one of its strongest features since it covers all payment options.
Cons
Haven't come across any real downsides with this software. It performs very well and I'm very satisfied with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
JYOTIRMOY D.
Computer Software, N/A employees
Less than 6 months
“all the restaurant features you'd ever need”
Pros
Setup with Genius doesn't take much time. Everyday use of the software is simple and effortless for me. The menu and layout customization options are really useful too, especially in a restaurant setting. Whatever feature I need to run my restaurant operations, this software has it all.
Cons
Every now and then a few glitches come up. I also think the price is a little higher compared with other alternatives.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Joleen A.
Staffing and Recruiting, N/A employees
More than a year
“speedy checkouts”
Pros
Payments on the POS go through really quickly. The whole checkout process is made simple and convenient.
Cons
The only downside is how pricey it is.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Courtney W.
Retail, N/A employees
More than a year
“don't install the new Eno system”
Pros
The online support team has been very helpful but the local sales rep has been no help at all.
Cons
I've been using Heartland Retail since 2020 and while there have been issues over the years, support could usually fix them the same day when I called. The big mistake was trusting the local sales rep, who sold me on the idea that he lived nearby and could stop in anytime to help. He installed the new ENO Heartland Retail system on a Tuesday and within hours it was already failing. I was calling and texting while trying to help a customer check out and the machine just stopped working. When I finally got it back online, it was painfully slow. Something as simple as entering a customer's name took forever because everything loaded so slowly. By day two the problems were still there. The system stayed sluggish and then my equipment stopped working with it. My label printer would not connect to the new setup and the sales rep had told me not to add it to the POS because it might slow things down. Looking back, that makes me think he already knew how bad and slow this new system was because he warned me more than once not to connect anything else to the setup. That really should have been a red flag. My advice is: don't switch. The new system is awful and absolutely not worth the stress.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
3
Functionality
4
Anonymous
Computer & Network Security, N/A employees
Less than a year
“Exceptional mobile POS”
Pros
Their digital POS as the core feature has certainly improved my restaurant managment. It handles online payments, generates bills and automates the whole operation really well. The mobile POS has an impressive performance as well. Lastly, I really appreciate how the support team is always available when help is needed.
Cons
Don't have any complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carina E.
Restaurants, N/A employees
More than a year
“Precise order tracking and billing”
Pros
The table management device is excellent. It keeps track of every dish a guest orders and generates the bill accurately based on that.
Cons
I've never had a frustrating situation with Heartland devices.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bram J.
Restaurants, N/A employees
More than a year
“good rewards program”
Pros
Genius fit into our existing system without causing disruptions. The rewards points program was exactly what we had been looking for and it has turned out to be beneficial for both our customers and the business.
Cons
The pricing is something the seller should reconsider.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
9
Functionality
9
Jaime B.
Hospitality, N/A employees
More than a year
“long-term management solution”
Pros
When it comes to a long-term solution, Heartland Restaurant has been the best choice for us. It's a user-friendly restaurant management system that helps us keep track of cash flow, stay on top of inventory and manage employees really well. Kudos to an award-winning restaurant management software.
Cons
I have nothing bad to say.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cliff A.
Hospitality, N/A employees
More than a year
“All-in-one restaurant management”
Pros
With POS, payroll, accounting and payment processing all in one place, Genius feels like a complete package. It's been a great fit for our team because everything is easy even with the wide range of features offered.
Cons
To be honest, I don't have any complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10