Gainsight Reviews

Pros

A feature I really appreciate is the alerting around customer overages and low usage. The email tool is also something I use a lot especially because I can work from saved templates and it automatically pulls in data from another system. It's also helpful that I can view it from Salesforce.

Cons

The Salesforce integration between opportunity notes and the notes section in Gainsight isn't very strong. Because of that, I end up checking two different places for details on the same account. I also have to copy notes from either Salesforce or Gainsight and paste them into the other which adds extra steps. My workflow would be much more efficient if everything worked more like a one stop shop. I'd also like a better notification feature for alerting me about CTAs.