“Outreach structure was extremely powerful”

Pros

It really makes the job a lot simpler. The outreach process seems more organized, it works well as a one-stop solution and it definitely makes calling more effective.

Cons

Honestly it already seems to have just about every feature a sales rep would need to stay competitive.

“Support saved us valuable time”

Pros

After using Playbook for several years I can say the customer support has been outstanding. The application is also simple to work with and using it has helped us save time while boosting productivity. At this point we've automated our sales development process which has made a real difference.

Cons

At the moment I really don't have any major complaints. We do run into occasional glitches now and then but the support team resolves them very quickly so I don't see them as a real downside right now.