Total 32 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

75%

4

Stars

16%

3

Stars

3%

2

Stars

3%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

C
Christopher

Marketing and Advertising, 1-10 employees

Less than a year

5.0

Solid Small Business Solution that grows with you.

Pros

I liked how it tracked our tax payments and allowed us to automatically set aside money for taxes.

Cons

The major drawback is that our clients cannot see their tasks.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

10

J
Jennifer

Information Technology and Services, 1-10 employees

Less than 6 months

4.0

Almost a perfect solution

Pros

Bonsai offers many core features for managing and running a business and is very easy to use. The price is excellent for the range of features provided.

Cons

I cannot add contacts to the CRM section without an email address which is an issue when I meet people at networking events and only have their LinkedIn info. It also does not offer a good way to store contacts who are not customers.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

M
Matthew

Design, 1-10 employees

Less than 6 months

5.0

Great all-in-one tool

Pros

I enjoy being able to streamline proposal creation and manage proposals, contracts, invoices and tasks all within one app.

Cons

At first setting up tasks and adding custom hours (instead of recording them) was a bit confusing but I managed to figure it out.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

9

E
Elizabeth

Computer Software, 1-10 employees

Free Trial

5.0

Great for New Freelancers

Pros

I am very much pleased having everything I need for my new business all in one place.

Cons

A tutorial for the financial features would be really helpful. It took me a while to find all the available options.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

G
Gia

Marketing and Advertising, 1-10 employees

Free Trial

5.0

Great Program!

Pros

Bonsai is pretty easy to use and packed with great features! The seamless integration made the free trial excellent and we are definitely moving forward with it!

Cons

I have not come across anything that I dislike. Its been great so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R
Ricardo

Computer Software, 1-10 employees

Free Trial

5.0

Great Software!

Pros

Bonsai is easy to use and a fantastic tool for managing invoices.

Cons

Cost is bit on the higher side but overall I think its worth it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jackie

Graphic Design, 1-10 employees

More than a year

5.0

Bonsai keeps me a loyal customer!

Pros

Its very simple, clear and easy to navigate. Bonsai has everything a freelancer or contractor needs to keep their small business financially organized.

Cons

Well I did like to see the mobile and desktop apps expanded. While the browser app is nice, I did prefer to access my dashboard directly through an app icon instead of using Chrome. It would also be great if clients could access their mini portal on Bonsai without needing to create an account. This way they could view the active project I am working on with them and check their invoices.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

D
Daniel

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0

Bonsai is great!

Pros

It covers everything. In short it is a fantastic all in one solution.

Cons

Contract system is a bit complex and is not easy to use and also the custom fields are quite limited.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CA
Charles Abraham

Graphic Design, 1-10 employees

Less than a year

5.0

Why I use Bonsai

Pros

Getting started with Bonsai was not at all problematic as I was up and running quickly. I really like how easy it is to create and send invoices to my clients.

Cons

I wish there was a chat widget feature I could add to my website similar to what Sharpspring or HubSpot offer. It might be helpful to collaborate with Webflow on this.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

10

D
Dan

Design, 1-10 employees

Free Trial

5.0

Free trial for 3 months - it's going GREAT

Pros

Bonsai ease of use is definitely a strong point. Everything is very well designed and perfectly placed.

Cons

It would be great if I could add one member for free instead of the $9 fee. I did also like a ticketing system but for now I will use a form. It would be useful to create proposals by simply selecting the services I have already listed in the Services tab.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

A
Amy

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0

Its very user-friendly.

Pros

Having everything in one place makes it very simple to use.

Cons

I wish we could include BACS as a payment option.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T
Travis

Motion Pictures and Film, 1-10 employees

Less than 6 months

5.0

Bonsai is a Great Service for Freelancers and Small Businesses

Pros

Bonsai provides all the tools a freelancer or small business needs for managing contract work.

Cons

Sometimes it takes a few days to get a response from Bonsais customer service but they have a forms page with plenty of answers. This form addresses most questions so you might not need to contact customer service directly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10