FundCount Reviews

“Quick support responses

Pros

The system is very user friendly and the support team always responds quickly whenever we need help with specific features.

Cons

Getting started takes a bit of effort but they offer excellent training materials to help us learn everything.

“easy to use with great value

Pros

FundCount platform is powerful but easy to use. It offers great value with its complete accounting and reporting tools which are perfect as we grow. The financial reports are also very flexible, letting us quickly create custom reports for different types of funds. I also like the support team's endless patience, even with my small or repeated questions.

Cons

There is very little to complain about. The only small hurdle is that I occasionally need to check the knowledge base to master certain features. But it's so well-stocked with answers that it actually becomes helpful rather than frustrating.

“Highly capable for diverse assets

Pros

I like that it handles a broad spectrum of asset classes and fee structures with ease.

Cons

There is one thing that I would like to mention that it works better for liquid strategy funds than for illiquid fund types.

“Excellent insights!

Pros

The investment summaries, sector analysis and standard reports provide excellent insights. I also like the data upload tool as it is also simple and streamlines data entry.

Cons

One thing I noticed is that the tax features are very U.S focused, so they are not very helpful for our Australian fund.

“Performs exceptionally well

Pros

this system performs exceptionally well at running all the necessary NAV calculations using just a few templates even the support team responds rapidly and genuinely listens to our needs.

Cons

while the platform is definitely worth the price but it might be challenging for smaller firms to manage

“simple equity manager

Pros

It's so easy to manage the whole equity accounting process here, whether you're creating profiles, logging trades, or updating valuations everything just flows

Cons

Handling forward FX requires manual workarounds to capture points and I have to pay extra for withholding tax, reporting integration and accounts payable features.

“great efficiency, reporting & support

Pros

The efficiency, reporting power and team support are outstanding. In short it has the perfect level of automation for most investment strategies.

Cons

Some features can be challenging for everyday users to navigate.

“fund accounting solution that's simple to master

Pros

There was a learning curve to master the platform but the support team guided us through it. I mean once you are comfortable, fund accounting becomes incredibly simple.

Cons

Customer service emails sometimes do not get a quick response which is an issue.

“A powerful all-in-one system

Pros

We chose this platform over 12 years ago for our fund administration firm. It is a powerful, all in one system that's easy to use, helping our accountants work quickly. Plus having everything in one system avoids technical problems. The excellent reporting lets us provide top-quality reports to our clients. The company keeps improving the platform and their outstanding service has always made us feel like a valued partner.

Cons

Our only limitation is that our service scope does not require the platforms full capabilities. We mainly work with liquid hedge funds and some private equity/real estate funds though I know it offers even more for entities like family offices.

“The most complete solution

Pros

Having used all sorts of fund accounting systems, I can honestly say this is the most complete all-in-one solution I've seen. We don't need separate systems for portfolios, the general ledger or partnership tracking anymore, everything just works together seamlessly. Plus, the interface is so easy that we can get new hires up to speed really quickly.

Cons

I noticed that the web interface can run slowly during periods of heavy use.