Total 12 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

75%

4

Stars

8%

3

Stars

0%

2

Stars

0%

1

Stars

17%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

JS

John S.

Mid Market, 500+ employees

5.0
January 2025

5 out 5 product

Pros

It has been a great tool for spotting new business opportunities. Plus I find it very simple to use.

Cons

So far I do not really have anything negative to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VU

Verified User

Translation and Localization, 11-50 employees

1.0
December 2024

Regret spending on this one

Pros

During the sales phase they really build it up like it is going to be the perfect solution but once you are signed on, the support drops off. So it feels like we are kind of on our own after the deal is closed.

Cons

Unfortunately it has not helped us land a single meeting. Most of the contacts they provide do not even include business email addresses. When we tried to cancel or at least negotiate a more reasonable rate since we were not using the tool, they were not open to any discussion. It felt like they had no interest in working with us fairly or focusing on customer needs.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

KP

Kristi P.

Small Business, 11-50 employees

5.0
July 2024

Love the tool

Pros

What I really like is having everything in one place. Instead of bouncing between a bunch of bid sites, It brings all that into a single platform. Also the support team is top-tier mainly Alli in particular has been the best with sharing tips that directly help with my role. Plus I love the alert system for getting notified about new leads. The platform is really user friendly too.

Cons

I think it would be pretty helpful if they added some example searches or quick videos showing how to fine tune filters something simple to refer back to when needed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NC

Nathan C.

Mid Market, 500+ employees

5.0
June 2024

Everything went smooth and steady

Pros

Being able to search across all RFPs and pull up exactly what I need is a game changer. Also their search engine does not just scan titles as it digs into the actual documents and finds the exact keywords I am looking for. Overall it makes the whole process so much smoother.

Cons

There is definitely a learning curve with the platform as it can feel overwhelming at first. But once I get the hang of it, it becomes pretty user friendly and easy to use.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

VU

Verified User

Computer Hardware, 500+ employees

5.0
June 2024

Help and sales teams both did great

Pros

GovSpend is loaded with useful features. The sales team really focuses on helping you succeed post sale which is rare. Also the Support team is fast, knowledgeable and quite professional. I have worked in support myself so I know how tough that can be and they genuinely made it a two way conversation that helped me learn the tool better.

Cons

Nothing negative really stands out. I have always been treated professionally whenever I have interacted with their team.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VU

Verified User

Construction, 500+ employees

5.0
May 2024

Useful leads with helpful reps

Pros

The site itself is easy to navigate. Everything I need is clearly laid out and simple to access. Whenever I have reached out to support, they have been great. Also the tool comes with lots of useful features and we use it almost every day at my company.

Cons

I have not come across many cons though I have noticed the number of leads has not been quite as high as it used to be.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SS

steven s.

Mid Market, 500+ employees

4.0
May 2024

Helped our business grow fast

Pros

Having access to so much info specific to my sales region is huge. I get names, phone numbers and sometimes even mobile contacts and emails. Plus being able to see past contracts also helps me understand what my competitors are doing. And shoutout to my account manager Priscilla as she is always quick to respond and very helpful.

Cons

Well I did not have many issues with It. Plus learning how to build reports takes a little practice and once or twice I could not find the info I needed but that's been rare. Overall I have found it to be really effective and valuable.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

MD

Merle D.

Small Business, 11-50 employees

5.0
April 2024

I like it so far!

Pros

The team's responsiveness has been great. It opens up a lot of great leads and helps me stay ahead when it comes to bidding and pitching our products.

Cons

My experience has been very positive. It has been a huge help and I have not run into any problems so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HM

Heather M.

Enterprise, 500+ employees

5.0
April 2024

Go with it and you won't regret it

Pros

I rely on It daily because of the massive amount of information it provides. Marianna's support has been amazing as she and the rest of the team are always ready to jump in and help out. Plus I would absolutely recommend this tool to anyone looking to stay ahead in their space.

Cons

Honestly I do not really have any complaints other than the site needing a strong internet connection. As in some areas where the connection is not great, it can be hard to access.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

JK

Jon K.

Mid Market, 500+ employees

5.0
March 2024

Helped us grow our presence

Pros

Well I have used GovSpend across different companies and it has consistently been easy to work with. The data is reliable, the search and alert features are solid too and the team behind it is incredible. Jessica in particular has been outstanding so huge thanks to her for all the support.

Cons

We have not run into any problems or reasons to complain about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JE

Jeff E.

Mid Market, 500+ employees

5.0
February 2024

GovSpend boosted our revenue

Pros

The platform's ease of use is impressive. Once customer support walks you through setting up your search terms, the rest basically runs itself. Plus making changes is simple. Honestly if someone cannot figure it out after training, this tool probably is not the problem.

Cons

I have got no complaints. We have grown our tax-supported business significantly since using it and have not looked back.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RK

Robert K.

Mid Market, 500+ employees

1.0
August 2023

Not worth the price

Pros

I would say the lead quality was solid. It gave us plenty of actionable leads and the filtering options helped us zero in on the ones that actually mattered.

Cons

Compared to similar services, it felt pricey and did not deliver any leads I was not already getting from other paid bid platforms. Plus I actually tracked results for a while and decided it was not worth keeping.

Rating Distribution

Ease of use

3

Value for money

1

Customer Support

2

Functionality

2