Accounting, 500+ employees
More than a year
“Automatic transcript downloads”
Pros
Being able to set up monitors that automatically download client transcripts is something I really appreciate.
Cons
Can't really think of anything I didn't like about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Accounting, 1-10 employees
More than a year
“good templates and forms”
Pros
Starting with this software is simple and there are plenty of forms and templates available to use.
Cons
There's very little I disagree with and I can't really think of any negatives to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Accounting, 1-10 employees
Less than a year
“responsive team”
Pros
The people behind it really make a difference. The software covers everything you'd need and even goes beyond that plus it's clearly well maintained and consistently getting better with regular improvements.
Cons
Nothing significant to complain about aside from a few aesthetic details and personal preferences. That's pretty normal with any software package unless it's built completely custom.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Accounting, 1-10 employees
Less than 6 months
“complete tax resolution”
Pros
It comes with a full set of tools built specifically for resolving tax issues which is handy
Cons
For now I don't have any negative feedback and I don't expect that to change.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Accounting, 1-10 employees
Less than a year
“Top notch support!”
Pros
Using this platform has been very easy. The transcripts come through incredibly fast and the interface is simple to figure out. On top of that the owners are responsive and easy to reach whenever needed. Their customer support has been outstanding and it's clear they genuinely care about the product and about improving it for users like us.
Cons
I've been very happy with the product and how simple it is to use and so there is othing bad to report.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10