Total 17 reviews

4.9

All reviews are from verified customers

Rating Distribution

5

Stars

88%

4

Stars

12%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

J

Joan

Retail, 500+ employees

More than a year

5.0
February 2023

Really easy for offshore teams

Pros

The platform is really easy to use which is a huge advantage with our offshore teams frequent staff changes.

Cons

Sometimes the templates are locked to specific suppliers and company codes which causes issues whenever we need to update those codes.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

C

Courtney

Hospitality, 500+ employees

Less than a year

4.0
February 2023

Detailed audit trails and accurate scanning

Pros

We get detailed audit trails, accurate OCR scanning, faster processing and great reporting including custom reports. Plus our team finds it easy to work with and the automated approval workflows are fantastic. Having all invoices stored and linked to our ERP is a major benefit.

Cons

I would like to see more options for routing approvals like by department or cost center. Plus some search screens can be buggy and creating custom profiles is not very easy too. A few of the more complex invoice templates also have not worked as we expected.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

7

J

jill

Retail, 500+ employees

Less than a year

5.0
February 2023

Simple invoice approval process

Pros

I mainly use it to approve invoices. The process is simple and the automatic reminder system works perfectly.

Cons

There are not any features missing that I have noticed. I must say it is a very effective and well-functioning platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Luke

Automotive, 51-100 employees

More than a year

5.0
February 2023

Assigning invoices to specific users

Pros

Assigning invoices directly to specific users has made paying our suppliers much simpler. We never lose invoices anymore because our vendors send them straight to our dedicated Kefron email address.

Cons

I honestly cannot think of anything major I dislike. There are just a few minor quirks but support has always been able to resolve them quickly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Eoin

Events Services, 11-50 employees

More than a year

5.0
February 2023

The most precise data extraction tool

Pros

Their data extraction tool is the most precise I have come across, thanks to the dedicated team behind it. The implementation process was also very hands-on making us feel completely supported from start to finish.

Cons

A couple of years ago I would have said the reporting needed work but their new dashboard features are excellent for tracking our liabilities and managing cash flow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Albert

Medical Devices, 51-100 employees

Less than a year

5.0
February 2023

Easy to navigate and accurate data

Pros

It is easy to navigate and the data it pulls from uploaded invoices is remarkably accurate.

Cons

We have not run into any problems or issues with the system so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Alison

Non-Profit Organization Management, 101-500 employees

Less than a year

5.0
February 2023

User friendly with automatic identification

Pros

The system is user friendly and automatically identifies suppliers and key details after the initial setup.

Cons

It would be helpful to have a visual indicator on the main screen showing when an order has been received.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J

Julia

Individual & Family Services, 500+ employees

Less than a year

5.0
February 2023

A total game changer for approvals

Pros

Our old process was a mess. Suppliers would email invoices to us, we would send lots of emails to get them approved and then we would forward them to a shared email folder where no one could see their status. But now suppliers email one special address, Kefron automatically collects the invoice and we can immediately see who is responsible for it. Approving and categorizing the invoice is simple too and it is easy to reassign it, put it on hold or solve any questions about it. Overall it is a total game-changer!

Cons

I do not use it for advanced tasks but for my basic needs, it works exactly as promised.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Cristina

Retail, 51-100 employees

More than a year

5.0
January 2023

Top notch simplicity and automation

Pros

The simplicity and automation are top-notch. Plus it connects seamlessly with our ERP and gives us a real-time view of our payables. And by handling manual tasks like invoice processing, it frees us up for more important work. The reporting tools are also powerful, helping us track performance and make smart decisions based on solid data.

Cons

Nothing major but tha data extraction from invoices could be more accurate. The message section is also quite limited in terms of formatting options. Also development requests for new features take a long time and can be expensive.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

7

S

Siobhan

Hospital & Health Care, 500+ employees

Less than 6 months

5.0
January 2023

Very user friendly digital storage

Pros

It is very user-friendly and provides a great way to store invoices digitally, eliminating our need for bulky paper files in the office.

Cons

So far I have not faced any problems that impact my daily work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jim

Retail, 51-100 employees

More than a year

5.0
January 2023

Simple setup and smooth integration

Pros

Getting it set up was simple and it integrated smoothly with the systems we already had in place.

Cons

I cannot really point out any flaws since I am not one of the main people using the platform day-to-day.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Robin

Consumer Goods, 500+ employees

Less than a year

5.0
January 2023

User friendly with helpful alerts

Pros

The platform is very user friendly and I really like the alerts for unpaid invoices.

Cons

We cannot directly reply to the email notifications about overdue invoices which limits communication.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

R

Rob

Media Production, 101-500 employees

More than a year

4.0
January 2023

allows handling all the processes smoothly

Pros

I must say that with it handling invoices is a very fluid and simple process.

Cons

Moving between different task queues in the system can feel a bit slow and awkward sometimes.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Aurelie

Utilities, 51-100 employees

More than a year

5.0
January 2023

Simple rollout with major efficiency boost

Pros

The rollout was pretty simple, the interface is self-explanatory and we saw a major efficiency boost almost immediately. The API connection to our ERP works well too and the system is flexible enough to match our specific workflow.

Cons

The API integration needs careful monitoring since it depends on our ERP team's policies for external customizations. Plus the tool still has room for growth and many useful improvements are not part of the standard package so they require a formal change request. I also think that the teams response time for acknowledging these business needs could be faster. Being the first French client, we have helped them adapt to local accounting rules and we are still waiting for better withholding tax features that are standard in our ERP.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

6

Functionality

7

R

Rhys

Non-Profit Organization Management, 101-500 employees

More than a year

5.0
May 2021

A vital tool with modern interface

Pros

Kefron AP has quickly become a vital tool not just for our finance department but for the whole company. The interface is also modern, clean and visually appealing. And while the backend setup is sophisticated, our staff find it very simple to use and understand. Plus our partnership with the team is excellent as they have been instrumental in creating solutions that make all our accounts payable operations run perfectly.

Cons

Having a complete user guide or some quick video tutorials would really help new team members get up to speed. For now we have had to make our own training materials.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

N

Nicky

Retail, 51-100 employees

Less than 6 months

5.0
May 2021

User friendly and eliminates manual work

Pros

The software is user-friendly and has completely eliminated our old, manual method of approving invoices.

Cons

We'd love the ability to customize reports to our specific needs but that customization is not available right now.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

R

Rob

Staffing and Recruiting, 11-50 employees

Less than a year

5.0
August 2018

Quick implementation and modern design

Pros

Implementation and customization were both quick and simple. The user interface is also very well designed and modern.

Cons

The platform feels less ready to use out of the box, though that has not been a problem for us given our basic invoicing needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10