Matthijs K.
Telecommunications, 11-50 employees
More than a year
“stays aligned with utilities
Pros
They keep improving the product so it stays in step with utility companies and it's clear they really understand the market and the challenges that come with this sector.
Cons
The billing side of the industry is still pretty old-school overall. Some utilities are even relying on Excel for calculations so there's definitely a broader mindset shift that still needs to happen.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tatiana R.
Gambling & Casinos, 500+ employees
More than a year
“helpful support, unreliable rule changes
Pros
Whenever invoice-related changes or setup adjustments are needed, the MaxBill team is consistently ready to help and work through them to make sure the invoicing outcome is as good as possible.
Cons
At the same time when changes are requested through the Commercial Rules, a few updates seem to get overlooked and sometimes certain fields are modified without being requested. That ends up hurting confidence in the accuracy and credibility of the data.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Thomas S.
Gambling & Casinos, 500+ employees
More than a year
“faster invoicing workflow
Pros
It makes invoicing much more manageable since we no longer have to handle everything by hand.
Cons
At times our reports get changed even when we haven't asked for any updates.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Lars H�kan E.
Utilities, 500+ employees
Free Trial
“smooth changing business needs
Pros
Beyond the core day-to-day features, MaxBill is uniquely adaptable when business conditions change quickly.
Cons
Honestly my only complaint is that I wasn't the one who built it.. because if I had, it probably wouldn't have turned out this good.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hans d.
Telecommunications, 500+ employees
More than a year
“flexible platform with proven expertise
Pros
The flexibility, wide product capabilities and Lognet Systems' experience are all strong points.
Cons
We recently transitioned to a new version and since the previous one was highly tailored to our business needs, it took some time to bring the new version up to the same level of quality and functionality. We're almost there now.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Morris S.
Utilities, 101-500 employees
More than a year
“helpful team and intuitive design
Pros
The team behind the software is really supportive which makes it very simple to understand and start using.
Cons
The user interface is something I really appreciate. It has that modern look you see in newer software and it makes everything simple to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nikola R.
Telecommunications, 500+ employees
More than a year
“flexible for complex needs
Pros
Built for complex environments this software comes with a wide range of options so it can support just about every business requirement.
Cons
It takes a lot of customization to get everything in place and common technologies like ADFS aren't included out of the box so they have to be developed separately.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
Carsten K.
Information Technology and Services, 1-10 employees
Less than 6 months
“All-in-one services
Pros
It brings a wider range of services together in a single product which makes things much more unified. The flexibility is also a big plus.
Cons
I'd like to see more attention given to on-premise solutions while still continuing to support and maintain the cloud offering.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10