MY DSO MANAGER Reviews

“Well-designed and very responsive

Pros

The product is really well designed and very simple to use. Whether it's for the initial setup or ongoing monitoring, the whole MyDSO team has always been responsive and available whenever needed.

Cons

Honestly I don't see any downside. Since putting MyDSO in place, we've improved every aspect of how we manage accounts receivable.

“clear and multilingual-friendly

Pros

Its simplicity really stands out and it's very easy to explain the tool to users who speak different languages.

Cons

Email exchanges are still quite frequent with the sales teams. MyDSO hasn't yet managed to fully replace regular messaging.

“Smart collections control

Pros

Managing collections and credit processes is much faster with this software. It's simple, user-friendly and feels innovative. It also offers a lot of flexibility during the payment process and lets you follow up at exactly the right time.

Cons

No issues with it. It's simple and it has fully lived up to my expectations.

“flexible payments for every scenario

Pros

I find it offers a wide range of features which gives you a lot of flexibility when handling payment processes across different situations and contexts.

Cons

I haven't run into any downsides so far and that's a pretty strong sign that it's doing exactly what it's supposed to do.

“useful credit decision support

Pros

It gives us useful information through our ATRADIUS insurance and CREDIT SAFE, improves communication with the sales team, helps manage reminder scenarios and supports decision-making around customer credit exposure.

Cons

The customer file import is still done manually for now although an automatic process is planned by the end of 2021.

“Transparent reporting

Pros

This software covers the essentials we need, both internally and externally: the flexibility to adapt as our needs evolve, the autonomy to make those changes ourselves and clear transparency for our external partners. One thing we especially appreciate is how simple it is to use. It's quick to get comfortable with and fully meets our needs for reporting, analysis and, above all, management.

Cons

After all these years of using it, our needs have largely been met but one improvement could save us time: being able to create a document directly from the customer record without having to go through ADMIN.

“real time-saver for collections

Pros

I am glad this software has been a real asset for our company. It saves us a lot of time and it's very simple to use on a daily basis.

Cons

There are two areas that could be improved: With factoring, accounting entries have to be disabled for invoices to appear during follow-up which is not very practical. Also in the global view, the total amount for "late payments" is calculated including creditor accounts so late payments linked to creditor accounts should really be separated out.

“Strong tracking

Pros

From an administrator's point of view it's really simple to configure scenarios, segment customers and above all keep control over and monitor the actions that have been carried out.

Cons

Nothing to complain about.

“Tailored setup and responsive customer care team

Pros

Getting started with this software was simple and putting it in place didn't take much effort. It's very flexible when it comes to designing scenarios and adapting to local requirements. The training was very good as well and the MY DSO team has been highly responsive whenever needed.

Cons

It would be even better if more application languages were available, such as Polish.

“smart dunning templates

Pros

The dunning templates are really useful especially with hashtags that pull in dynamic content automatically.

Cons

The alert setup works but it still doesn't offer enough customization options.