Prelude Reviews

Pros

Nothing in particular that could be a positive about this software.

Cons

I bought Comprehensive Accounts from Prelude many years ago. An annual licence fee was never mentioned during the sale or installation or at any point in the many years I used the software. Now it has developed a fault but Prelude refuses to investigate or repair it unless I begin paying a newly introduced annual licence fee. This is more than poor service. It is unlawful. I contacted CEO Ian Vickers several times but rather than deal with the fault, Prelude insisted on the new fee and acted as if UK consumer law did not apply to them. The situation is easy: the software was sold without any disclosed licence or support subscription and a company cannot add new contractual terms years later. Under the Consumer Rights Act 2015, when digital content no longer works as reasonably expected, the supplier must investigate and provide a remedy at no cost. Prelude dismissed the fault as a "local workstation issue" while refusing to investigate unless I paid. A supplier cannot avoid its legal duties by refusing to engage. I formally asked Prelude to investigate the fault and provide a remedy without charging a licence fee that was never included in the original contract. They have continued to refuse. Their conduct is unacceptable and legally questionable, showing complete disregard for long-standing customers. I would have preferred to resolve this amicably but their refusal to meet basic consumer-law obligations leaves me no choice but to escalate. Consumers should know how this company treats customers when problems arise. This is the correct company, as Prelude sells Comprehensive Accounts.

Pros

I was impressed by how quickly we got up and running with this platform for our SaaS project. While other verification providers had us jumping through hoops with complicated registration processes, this tool let us input our settings and immediately start sending OTP messages worldwide. The simplified setup saved us tons of time when we needed to move fast on our user verification requirements.

Cons

There really isn't anything that bothers me about this system. It completely outperforms every other solution we've tried before. The whole thing is just exceptional and works brilliantly.

Pros

The anti-spam protection has been a game-changer for us since implementing this solution. We used to deal with constant spam problems from our previous provider which really hurt our user verification process. Now we're seeing way fewer fraudulent activities thanks to there excellent spam filtering technology.

Cons

So far, I haven't really found any major issues to complain about. Everything has been working smoothly for me, making it a reliable tool for my needs.