Law Practice, 1-10 employees
More than a year
“Great software”
Pros
We use SimplicityCollect for our small collections business. The name is fitting as it is quite easy to use.
Cons
The graphic interface could be better.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Legal Services, 1-10 employees
More than a year
“Simplicity Review”
Pros
It has good customer service when there is an issue.
Cons
Things change, and I have to call and have them revert.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Law Practice, N/A employees
More than a year
“I insist on Simplicity”
Pros
I've implemented Simplicity at three different companies. When I joined a collections law firm, I insisted on switching to Simplicity because it's the most simple software to train employees on, offers the most features, and had a simple subscription model. The support team was always prompt with our requests and even helped add features we felt were lacking. I wouldn't do collection work without this software.
Cons
Developing and using worklists feel restrictive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Financial Services, 51-100 employees
Less than 6 months
“Easy and Functional”
Pros
I acquired this program for our legal collections department, and it has greatly streamlined our processes, providing easy-to-use reporting and account monitoring.
Cons
Uncertain about the priority level of your enhancement requests.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Management Consulting, 1-10 employees
Less than a year
“Best debt database I've used in 15 years”
Pros
Customer support is excellent. Very intuitive to operate. They are constantly developing new ideas! Simple setup for payment processing and with our dealers.
Cons
It wasn't tailored for Auto Finance Companies like mine, but surprisingly, it still gets the job done.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Automotive, 1-10 employees
More than a year
“I am a very small operator. This was the cheapest prod ct on the market but I was surprise how good”
Pros
It is dependable and allows me to easily enter and record notes and payments. Customer service is fantastic and always responds promptly. As an auto finance company, this product initially seemed ill-suited, but with customization, it works well.
Cons
It is dependable and allows me to easily enter and record notes and payments. Customer service is excellent, always getting back to me promptly. As an auto finance company, this product initially seemed out of place, but with customization, it works well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Law Practice, 1-10 employees
More than a year
“love it but need better reports”
Pros
We love this product, but we dislike that we can't pull the reports we need. A simple daily receipts cash report is missing. As a law firm, we had to create a way to pull cases for court dates, and printing a receipt is a huge hassle. Additionally, we can't get it to integrate with QuickBooks. What if our county starts electronic filings? Will Simplicity adapt to those changes?
Cons
We love this product, but we dislike that we can't pull the reports we need. A simple daily receipts cash report is missing. As a law firm, we had to create a way to pull cases for court dates, and printing a receipt is a huge hassle. Additionally, we can't get it to integrate with QuickBooks. What if our county starts electronic filings? Will Simplicity adapt to those changes?
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
4