Simplicity Collect Reviews

“Stay Away

Pros

It's simple to use, with useful canned reports. The administrative side is also quite simple to navigate.

Cons

The sales team made big promises they didn't fulfill. I worked with Simplicity for two and a half months, but they failed to deliver on what they said was possible.

“You get what you pay for.

Pros

You get what you pay for. We've been using Simplicity Collect for years and were very satisfied until Finvi took over. Since then, things have deteriorated to the point where the software became unusable. They failed to update the software with essential features required to comply with state and federal laws and started migrating features, making the software no longer practical to use.

Cons

Features like a client portal can no longer be integrated directly into the collection agencies' websites. The interface is outdated and highly unreliable.

“Live Chat support is not helpful .They want us to pay $700+ a month to get a few questions anwered.

Pros

It doesn't provide all the reports we need and offers no support unless you pay a substantial fee. We already pay a monthly fee to use Simplicity.

Cons

The name Simplicity doesn't accurately reflect the product's usage. It's more complex than they described, and the videos don't address "outside the box issues."

“Huge let down in service

Pros

It's fairly simple. Before recent changes in policies, the company would have earned a 5-star rating.

Cons

I wouldn't recommend it. The quality matches that of cheaper competitors. If not for potential migration issues, we would have canceled this service years ago. The company recently made changes to their system, which caused problems or removed key features. I was recently informed that phone support now costs extra.

“Great Debt Collection SoftWare for the money

Pros

Simplicity is an excellent debt collection software for the money. They are continually upgrading and improving their offerings. It is easy to learn and operate.

Cons

I can extract anything I need from the system but wish there were a few more parameter choices for reporting.

“Increased pricing to small business owners during pandemic by 150%

Pros

I've used this collection software since I started my business. Now, four years and thousands of accounts later, Simplicity decides to increase their monthly fees by 150% for small business owners, making it impossible to continue using their service.

Cons

Small collection agencies are struggling during this pandemic as most Americans are unemployed. What does Simplicity do in response? They increase their monthly software price by 150%. Thanks to Simplicity, a loyal customer is now out of business.

“SimplicityCollect Hits The Mark

Pros

It had everything I wanted in a debt collection system. It offers a high level of customization to meet your department's needs effectively. Technical support is prompt and efficient, working closely with you to ensure the initial setup and training meet your specific needs. SimplicityCollect has an online help guide and videos for ongoing training. They have live chat for problem resolution and a solid list of partners for payment gateways, skip tracing, and more.

Cons

I'm old school and prefer having a manual to read. I printed my own manual for everyday use. This might not be an issue for many people, but it was important to me.

“We like it

Pros

It helps us stay on track and on top of pending work.

Cons

Sometimes it glitches.

“Simplicity Collect issues

Pros

Easy to use for collectors. Basic reports are simple to export.

Cons

This past week, I've had intermittent access to the software and received canned responses about the issue. I've requested a callback from management but haven't heard back yet. Very rarely does someone answer the phone when I call. We will be evaluating other platforms due to these issues and the lack of updates when problems arise.

“Other companies are just as good.

Pros

It keeps everything organized very nicely.

Cons

Other software out there that are doing the same thing.

“Really bad customer service.

Pros

Easy to use for collectors.

Cons

I dont like the fact that their customer service has not responded to use properly upon us making complaints and reporting issues.

“Would not recommend

Pros

we had a horrible experience.

Cons

the entire software made us insane it was so hard to work with.

“Best Collection Software

Pros

The software is simple and cost-effective. The developers are constantly upgrading it to make it more intuitive and to add better features. It's a one-stop-shop for collection agencies.

Cons

When I first got Simplicity, I couldn't split payments three ways, but now they've done an update, and we can split payments three ways.

“Great Software for Collections

Pros

It's very easy to use for keeping your accounts organized.

Cons

There's nothing I dislike about this product.

“My Opinion on SimplicityCollect

Pros

The advantages are that it's great software for assisting in debt collection and keeping your accounts organized and maintained.

Cons

The downside is that there are several other similar companies that can compete.

“Nice Product for Some but Not All

Pros

I used this software for HOA management, but our team didn't have the time to learn all the different features; it took too long to implement.

Cons

There is too much to learn, and it's not as simple as we hoped.

“support team is fantastic I will recommend to any one

Pros

It's the best software, it has everything. It's excellent. I love everything about it, and I would recommend it to anyone.

Cons

There's nothing I dislike; it works very well for my company. I don't see any issues with this product.

“Easy to use

Pros

Lots of options. Simple to use. Importing files is a breeze. Highly recommended to every office administrator.

Cons

Custom work is too expensive, and some things can't be done. Overall, though, this product is very intuitive.

“First experience

Pros

It allows access from various devices and the ability to limit usage on those devices as well.

Cons

I'm not sure since my experience has been minimal.

“Simplicity Collect - Great tool but lots of functions to learn

Pros

There are many ways to customize the platform, such as reports and viewing options. However, it's not easy to learn how to customize what you need. Fortunately, the customer service department is very helpful and willing to guide you through the processes.

Cons

Make it compatible with online accounting software.

“Great software

Pros

We use SimplicityCollect for our small collections business. The name is fitting as it is quite easy to use.

Cons

The graphic interface could be better.

“Simplicity Review

Pros

It has good customer service when there is an issue.

Cons

Things change, and I have to call and have them revert.

“I insist on Simplicity

Pros

I've implemented Simplicity at three different companies. When I joined a collections law firm, I insisted on switching to Simplicity because it's the most simple software to train employees on, offers the most features, and had a simple subscription model. The support team was always prompt with our requests and even helped add features we felt were lacking. I wouldn't do collection work without this software.

Cons

Developing and using worklists feel restrictive.

“Easy and Functional

Pros

I acquired this program for our legal collections department, and it has greatly streamlined our processes, providing easy-to-use reporting and account monitoring.

Cons

Uncertain about the priority level of your enhancement requests.

“Best debt database I've used in 15 years

Pros

Customer support is excellent. Very intuitive to operate. They are constantly developing new ideas! Simple setup for payment processing and with our dealers.

Cons

It wasn't tailored for Auto Finance Companies like mine, but surprisingly, it still gets the job done.

“I am a very small operator. This was the cheapest prod ct on the market but I was surprise how good

Pros

It is dependable and allows me to easily enter and record notes and payments. Customer service is fantastic and always responds promptly. As an auto finance company, this product initially seemed ill-suited, but with customization, it works well.

Cons

It is dependable and allows me to easily enter and record notes and payments. Customer service is excellent, always getting back to me promptly. As an auto finance company, this product initially seemed out of place, but with customization, it works well.

“love it but need better reports

Pros

We love this product, but we dislike that we can't pull the reports we need. A simple daily receipts cash report is missing. As a law firm, we had to create a way to pull cases for court dates, and printing a receipt is a huge hassle. Additionally, we can't get it to integrate with QuickBooks. What if our county starts electronic filings? Will Simplicity adapt to those changes?

Cons

We love this product, but we dislike that we can't pull the reports we need. A simple daily receipts cash report is missing. As a law firm, we had to create a way to pull cases for court dates, and printing a receipt is a huge hassle. Additionally, we can't get it to integrate with QuickBooks. What if our county starts electronic filings? Will Simplicity adapt to those changes?