TPS Cloud Axis Reviews

“Simple, effective and accessible online

Pros

It's simple to use and works well. The online access is also a plus allowing our team to use it from outside the office.

Cons

There are many tools that don't really apply to our practice so filtering through everything during the initial setup took some time.

“Excellent cloud performance

Pros

Overall performance is excellent. We moved from the local version to the cloud and it was a major jump in quality. We should have made the switch earlier. We've started using the task manager and think it's a brilliant function.

Cons

Search can be a little slow when you begin typing a client's name as it looks through the database.

“fantastic quick support

Pros

The help I got today was fantastic. I received support just five minutes after I asked for it.

Cons

I'm not sure yet as I only recently began using the system. I still don't have enough hands-on experience to comment.

“Smooth cloud migration

Pros

Our system was moved from the local version to the cloud with almost no interruption and very little hassle.

Cons

The scroll bars are very narrow which makes moving through the program difficult. The process for creating a detailed bill also feels a bit more complicated than it needs to be.

“Logical remote access

Pros

It's super easy to access from anywhere and the whole system just makes sense. It's a very logical and smooth product.

Cons

Getting to know the portal requires a small time investment.

“Welcoming and simple

Pros

Umm i feel like its very welcoming and simple to navigate.

Cons

The system can be sluggish at times.

“Saves time with automation

Pros

It saves me time because it automates so many tasks.

Cons

there is a lot to learn, so I find myself constantly going back to their documentation and YouTube channel.

“First-rate support

Pros

The staff and their support are first-rate. All the features are a perfect match for a firm of our size and are very practical.

Cons

A few potential limitations: there's no ACH payment support for Canadian banks and you can't see workflow tasks on a calendar until they are assigned to a specific person. I'm also not aware of any reports that connect to the workflow, making it hard to track our team's workload or assess progress against the budget.

“Customer support isn't that cool

Pros

The pricing is reasonable and it's pretty simple to handle, plus the training videos embedded in each module are an added bonus.

Cons

While this platform does a lot of things well, it doesn't quite hit the mark for managing customer relationships.