TPS Cloud Axis Reviews

“features are the best”

Pros

Packed with functionality, this software has a nice looking interface and turns out reports pretty quickly.

Cons

At times there are too many different ways to do the same task which can make things less obvious than they should be. The reports also feel limited because we cannot customize them much like pulling in different fields.

“Every call gets helpful answers”

Pros

Any time we need help Customer Support is incredibly helpful and quick to return our calls. She walks us through everything she's doing along the way which makes the whole process much clearer.

Cons

Updates can be frustrating when they end up changing our templates. When that happens it slows us down while processing invoices and statements.

“Tracks projects and updates clients faster”

Pros

Keeping tabs on which employee is assigned to each project is much simpler and that saves a lot of time. Finding files is quick and being able to give customers instant status updates on their projects makes our service look professional and responsive. Another helpful feature is online payment processing as depending on the card merchant service being used, client payments are posted to their accounts right away. It's also reassuring that when I need assistance figuring out TPS, the support team is available to help.

Cons

My biggest frustration is how many clicks it takes to get even simple tasks done. On top of that the system is not especially user friendly for users.

“Great value with useful training sessions”

Pros

Switching to TPS Cloud Axis cut our billing and invoicing software cost to less than half of what we were paying for the previous two systems which was the biggest reason we chose it. On top of that the instructional videos were really useful and made the setup and learning process much easier.

Cons

A few features felt less user friendly than others and we had to call them a couple of times to get clarification on how they worked. Aside from that there's honestly very little to complain about.

“Adapts well to different needs”

Pros

There's a lot this product can do and we have only begun to tap into its full potential. As we start using more parts of the program, I can already tell there's a lot more value still to come.

Cons

At this point I really have not come across anything I dislike about the program. It's been simple to work with, flexible enough to adjust to my specific needs and very versatile overall.

“software works very well”

Pros

I find it very easy to use. The Customer Support team has also been quick to respond and extremely helpful whenever we have needed assistance.

Cons

we have only been using it for a few months and at this point we have not run into any issues.

“Promising features!”

Pros

It does what I need and the support available has been helpful. I am still getting up to speed on everything it can do. Since I do not have much time to explore it, learning has been a gradual process but it seems to offer some useful features with a lot of potential.

Cons

The part I do not enjoy is having to adjust to a different way of working and a new set of terms. I was already very comfortable with the old software.

“support team answers every single time”

Pros

Whenever I need help, the team responds quickly and stays on top of things. Their customer support has been excellent and I never feel like I am being forgotten once the subscription is paid.

Cons

Honestly I do not have any complaints. Even when I share suggestions, the team is willing to consider them and look at adding them to the program.

“Have my hopes high!”

Pros

We only started using it on 12/18/25 so I am still in the learning phase. Everything feels new and a bit different to me right now but I am open to the change. With just a little training I think I'll become more comfortable with the cloud system and adjust pretty well.

Cons

At the moment entering timesheets seems to take more steps than it used to. That said I am hoping it will feel more natural once I have had a little more time to work with it.

“packed with upgraded features”

Pros

Compared with the older version this one seems much more modern and a lot better to work with. It comes with improved features and is also more user friendly overall.

Cons

There's still room to add more functionality like a search button within the workflow. For invoicing it would also be helpful to have an option to apply a discount.

“remotely access is the best”

Pros

Being able to log in from anywhere is really convenient. Email support responds very quickly whenever questions come up. Also it works very well for tracking employee hours and billing client work is efficient and easy.

Cons

Well the price is higher than the desktop version, even though the two are very similar in many ways. I also miss having the user-defined information on the main client screen like it was in the desktop version.

“shows real promise”

Pros

I am currently transitioning from the Desktop version to Cloud Axis and up to this point everything has been going really well. The support from the team has also been excellent.

Cons

To be honest I am yet to spot any real downsides. I am optimistic so far and plan to share an update once I have used it more.

“Helpful videos eased the switch”

Pros

Moving from the old version to this one was pretty easy and the system is very user friendly overall. Whenever I am unsure how to do something the short instructional videos are really helpful and explain the steps clearly.

Cons

There's honestly not much to dislike. If anything, the only adjustment has been getting used to another version of TPS after being comfortable with the old one for such a long time.

“Easy remote access”

Pros

My favorite thing is the ability to log in from any computer or iPad since I work from home. The fact that it updates and saves my work automatically is a major bonus. The layout is very welcoming and the YouTube tutorials are helpful but the best part is the support team, they are quick to reply and assist with anything I need. A big thumbs up to the whole group!

Cons

Right now I don't have any complaints. It was a bit tricky to find my way around at first but it becomes much easier as you get familiar with it.

“Clear upgrade over desktop”

Pros

This is a huge step up from their old desktop software. You can really tell they've made some smart upgrades that make a difference. And I have to give a special shout-out to their help desk team, they're fantastic

Cons

It required some time for our more experienced staff to learn but the effort was worthwhile. The best approach is to dive in and use it fully, getting answers to individual questions here and there wasn't an effective way to learn as so much of the program is new.

“Great setup support”

Pros

We received fantastic assistance from the moment we considered switching, through the setup and even after we were live. We also took the chance to clean up our client records, merging duplicates and adding email addresses. It looks like it will also be a great tool for sending emails to our entire client list.

Cons

Loading our firm's main page can sometimes be slow due to technical problems with Microsoft's servers which is outside of the provider's control. Our only worry was internet outages, but I expect those to be very rare over the long term.

“Positive new layout”

Pros

Our experience is positive so far as we're just getting familiar with the new layout compared to the old version. The team replies quickly and has a lot of patience!

Cons

Not being able to print directly from the system is an adjustment. You have to create a PDF or Word file first and then print from there. We'd been on the desktop edition since 2010, so adapting will take time. It's also annoying to have to repeatedly change the setting for how many items show on a page.

“customizable with great support”

Pros

It's a welcoming product with many excellent tools that we can customize for our company. The support staff is both expert and attentive. Logging hours and creating bills is a simple process.

Cons

We haven't run into any problems yet. Getting in and moving around is simple and there are plenty of tools to use.

“Excellent Invoicing and time management system�”

Pros

Love how TPS Cloud Axis lets me access everything from any device whether it's a laptop, desktop or iPad since I work remotely. Automatic updates and backups make my life easier. The system is super convenient and the YouTube tutorials are a big help. On top of that, the support team at TPS is cooperative and always ready to assist with anything I need.

Cons

I haven't found anything that bothers me. At first, it took me a while to get used to but after some time I got the hang of it and now it's easy to work with.

“Simple with outstanding help”

Pros

The program is simple and the help desk is outstanding. While you're learning, every screen has guidance available. The customer service is truly top-tier! There's a community section that answers common questions and if your answer isn't there, the team is great at getting you what you need promptly.

Cons

The new version looked so different it was like a completely new system. Our firm could transition gradually because we were given a period to try the new interface before the final switch. This was a huge help.