Cludo Reviews

“It is powerful and incredibly easy to use

Pros

Our experience with Cludo has been exceptional. Their enterprise search solution for our website is both powerful and incredibly user-friendly. The technology integrates smoothly into our systems, making it simple for both our staff and citizens to locate the information they need. Beyond the product itself, it has proven to be a true partner, fully invested in our success. Their dedication to innovation is clear in the new generative AI features they've introduced, offering great potential to better serve our community. It has been a dependable and forward-thinking technology partner.

Cons

The support has been excellent, though there is no simple way for customers to track the status of individual support tickets.

“Easy integration with valuable insights

Pros

It provides us with a clearer insight into searches that return no results, helping us create relevant content. Additionally it allows us to easily reorder and prioritize search results according to our business needs.

Cons

At times, a bit of technical support is needed initially to ensure it can easily identify content from multiple sources (under one domain), a complexity that I believe most general users wouldn't encounter.

“Simple to use and improves our website experience

Pros

It has greatly enhanced the quality of our site search. The platform is incredibly easy to use and has quickly improved our page rankings.

Cons

I would appreciate having more styling options for the search banners since we use them more frequently.

“Excellent customer support

Pros

I reached out to Cludo when I was investigating an error related to their search for my client. Their response was quick and thorough. They were able to identify the root cause of the issue and successfully resolved it.

Cons

The time zone difference between us and the team can sometimes be a bit frustrating, especially when we need quick resolutions for issues. However also the team has been very responsive so far, so we haven't yet experienced delays in receiving timely replies.

“Fantastic dashboard features that are easy to navigate

Pros

The analytics and the range of tools available in the dashboard to enhance the search functionality are extremely useful.

Cons

There's nothing significant to mention. A few minor issues we had with search output have been addressed by the excellent, proactive support team.

“Excellent product, exceptional customer service

Pros

The support and Customer Success Managers genuinely care about addressing your concerns.

Cons

I can see that less technical users might struggle with the crawler settings, which means extra technical support might be necessary. Fortunately their team is very responsive, and turnaround times are fast.

“Good, but it isn't Google

Pros

Cludo's interface is relatively simple to navigate. It's easy to adjust results and set rankings.

Cons

One of the most common complaints we receive from our users is poor site search performance. They expect it to work as well as Google or Bing. Cludo mentioned that the main reason we're seeing poor results is the quality of our content (my team is small, consisting of two people, and we manage content for nearly 20,000 pages). It feels like we have to manually fine-tune nearly every result to ensure it returns relevant pages but honestly, we don't have the time to dedicate to that.

“Spot on!

Pros

This software search is fast, efficient, user-friendly, and easy to manage. They also provide excellent customer service and consistently add new features and improve their platform.

Cons

I haven't found anything to dislike so far! Their customer service is very responsive, which is quite rare.