Monica F.
Airlines/ Aviation, 500+ employees
More than a year
“Pinpoint website user struggles”
Pros
Being able to watch sessions and pinpoint exactly where users are running into trouble on my website has been really valuable for me. The reports are useful too and whenever I have questions, the support team is there to help.
Cons
Nothing major that I count as a con!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Molly M.
Retail, 500+ employees
More than a year
“Review all user sessions”
Pros
Umm able to pull up a user and review all of their sessions in one place makes it simple for me to spot where they struggled, understand the cause and figure out the right solution.
Cons
Some data can take a while to load. There are times when I need to check a session from a few hours earlier and it still is not available yet or has not fully loaded.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Abdul A.
Information Technology and Services, 500+ employees
More than a year
“Clear view customer problems”
Pros
Everything about Glassbox works really well for me. It's simple to use and it gives me a clear view of my customer sessions, including the points where they run into problems.
Cons
The reporting is decent but it could definitely be improved a bit more.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Cameo F.
Hospitality, 500+ employees
More than a year
“Provides data accurate decisions”
Pros
The amount of data it provides is something I really appreciate. It gives me what I need to analyze results properly and make more accurate decisions.
Cons
One thing I'd still love to see is simpler column management especially when it comes to reordering columns.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
joanne l.
Health, Wellness and Fitness, 500+ employees
More than a year
“Journey map shows movement”
Pros
Glassbox's page journey insights, along with the general map, really help me understand how my customers move through the process.
Cons
It would be helpful if the onboarding and training included more use case examples for our company.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10