Glassbox Reviews

Pros

Being able to watch sessions and pinpoint exactly where users are running into trouble on my website has been really valuable for me. The reports are useful too and whenever I have questions, the support team is there to help.

Cons

Nothing major that I count as a con!

Pros

Umm able to pull up a user and review all of their sessions in one place makes it simple for me to spot where they struggled, understand the cause and figure out the right solution.

Cons

Some data can take a while to load. There are times when I need to check a session from a few hours earlier and it still is not available yet or has not fully loaded.

Pros

Everything about Glassbox works really well for me. It's simple to use and it gives me a clear view of my customer sessions, including the points where they run into problems.

Cons

The reporting is decent but it could definitely be improved a bit more.

Pros

The amount of data it provides is something I really appreciate. It gives me what I need to analyze results properly and make more accurate decisions.

Cons

One thing I'd still love to see is simpler column management especially when it comes to reordering columns.

Pros

Glassbox's page journey insights, along with the general map, really help me understand how my customers move through the process.

Cons

It would be helpful if the onboarding and training included more use case examples for our company.