Glassbox Reviews

“Detailed quick search”

Pros

One thing I really appreciate is how detailed and well organized everything is which makes it quick for me to search and find exactly what I need. The interface looks modern and polished and being able to search using different criteria helps me narrow things down much more precisely.

Cons

I genuinely enjoy using�the platform. A few improvements would make it even better, like a more user friendly interface, stronger data privacy and more advanced analytics. It would also be helpful if it could handle more activity at once, provide real-time stats and offer faster customer support.

“Session recordings reveal friction”

Pros

Session recordings have been extremely helpful for me especially when it comes to identifying where my customers run into friction during their journey.

Cons

It would be even better if�this platform�improved its heat maps so they felt more usable.

“valuable for debugging and understanding user interactions”

Pros

Being able to observe and analyze what is happening inside my application has been extremely valuable for me. It helps me a lot with debugging, performance optimization and understanding how users interact with my product. It is also very helpful for reviewing the user experience, seeing users actual interactions with the application and following their movement across different pages and the full end-to-end session flow for analysis and troubleshooting.

Cons

From using�this platform, I feel a few improvements would make the experience even better and more useful for debugging and troubleshooting. A stronger dashboard with a clearer overview of the user experience, the errors users encountered while accessing the application, response times and the overall experience they had would be very beneficial. An improved error analysis page with more features would also help especially if it offered more recorded sessions for users who experienced 500/600 errors or other specific application issues. Better performance while accessing recordings would also make a noticeable difference.

“Easy interface tracks navigation”

Pros

The interface is user friendly and easy for me to use. It makes it much simpler for me to understand how my customers are moving through and navigating my site.

Cons

A few of the search and filtering features aren't very clear at first. They could definitely be made more user friendly.

“Heatmaps augmented journey maps”

Pros

Heatmap data and augmented journey maps are the standout parts for me. I also appreciate being able to pull the data into a spreadsheet and the insights from Glassbox actually complement my Adobe Analytics analysis instead of just repeating the same information. On top of that the flows feel more user friendly to me.

Cons

There's definitely room to make�the product�even better by adding a faster, simpler way to download and share interaction maps as JPGs. I use those in presentations all the time, so that would be really useful. It would also help a lot to compare similar, though not identical, webpage interaction maps side by side.

“Sees issues from user viewpoint!”

Pros

Being able to fix issues by seeing things directly from the user's point of view is incredibly valuable for me compared with just guessing where people are dropping off. The filtering tools are also really useful for zeroing in on conversions or spotting problems within a specific scenario.

Cons

At times the interface feels a bit confusing because it takes quite a few steps to get to the data I want. Some of the terminology also isn't very clear for someone coming in fresh without prior experience and I'd really appreciate more live demonstrations to help me understand which information I need and the best way to pull it.

“Clear session recording”

Pros

Glassbox seems very approachable to me because the interface is clear and easy. Even people who are new to it can quickly figure out where to go and what to do without much effort. The session recording capability has also been better than I expected. I have used other third-party tools for session recording before and Glassbox stands out because it delivers exactly what I need especially with how well it handles background requests.

Cons

One thing that would make�this platform�even better is a dark mode, since the current interface is very bright and heavily white. In the session recording area, there are also some spammy or irrelevant requests that would be helpful to mute or filter out. Another issue is with deep linking. Like if I open a link to a specific tab without already being logged in, it sends me to the login page but after signing in, it takes me to the main page instead of the tab from the original link.

“real user experience”

Pros

It gives me a much more accurate picture of the real user experience than other reporting, analytics or feedback tools I have used.

Cons

Since I am still fairly new to�the platform, quite a few parts of the interface don't feel very user friendly yet. Also it can be a little overwhelming, although that may come down to needing more training.

“Clear listed user journey”

Pros

Having the user journey and each action listed clearly on the side is a big help for me, since I can jump straight to the reported steps and review them without wasting time.

Cons

At times the images in the recordings don't get captured correctly and that can be a little confusing because it's hard to tell whether the issue came from the user's side or from�the software. It would be nice to see this fixed so those minor bugs stop becoming a distraction.

“Provide session replay analytics”

Pros

One of the biggest strengths of Glassbox for me is how completely session replay is built into the analytics. That connection gives me the visibility I need to refine and improve the customer journey across my website.

Cons

The reporting feels a bit too basic right now and we have to spend time configuring it to get the level of detail we actually need.

“Detailed replay drives action”

Pros

Able to watch customer sessions back is one of its biggest strengths for me. The replay is very detailed and gives me clear insight into their experience which helps me take action quickly.

Cons

We have run into some performance issues and the amount of time needed to recreate screens is significant and not a minor task.

“Watch sessions understand behavior”

Pros

Being able to watch customer sessions gives me a lot of useful information and helps me understand user behavior much better. I'd still love to see more logs included, since that would make my insights even more complete.

Cons

Overall, I think you're doing an excellent job. The only thing that occasionally feels a bit difficult is that the search area and filter section aren't always very user friendly.

“Track full user journey”

Pros

Before I started using Glassbox, it was really difficult for me to understand what users were actually doing. With Glassbox, tracking their actions is much simpler for me and I can clearly see the full journey, including the exact flow and every step they took.

Cons

I am still not knowledgeable enough about the system and that may be part of the issue. At times it can feel a bit complicated when you're not yet familiar with all of its advanced and impressive features.

“Full API request visibility”

Pros

Having user sessions available along with the full API requests and responses is incredibly useful for me when it comes to troubleshooting and triaging issues.

Cons

It would be even better to have more training videos and learning materials that explain how to filter sessions and save them for building reports based on user needs.

“Accurate customer journey picture”

Pros

It gives me an accurate picture of my customers journeys and how they interact with different page elements.

Cons

Well I think it would be even better if A/B testing could be done directly in�this platform�without relying on third-party plugins.

“Clear success failure transaction data”

Pros

One thing that really helps me with Glassbox is how clearly it shows me both the number and percentage of successful and failed transactions across my systems. Having that level of detail makes it much easier for me to identify which parts of my site need attention first, so I can focus on the areas that should be optimized, improved or corrected. It does a good job of pointing out where fixes are needed which can ultimately lead to more site visits and more completed transactions from my customers.

Cons

There's still room for improvement especially when it comes to customizing reporting views and the elements used in funnel creation. Ideally, those elements should be more flexible within my access so I can analyze data in a way that fits our specific needs. If the funnel options were more customizable, I could build reports for my supervisors faster and with better accuracy. Those added insights would help us improve both our site and our operations. The current funnel creation feature is definitely useful but I'd really like to see more customization options based on the criteria we need.

“Interaction maps reveal struggles”

Pros

Interaction maps make it much easier for me to understand where my visitors are struggling and the session recordings are really useful for analyzing their behavior in detail.

Cons

One thing that could be better is setting up custom dimensions. I'd love to search for very specific issues, like dead clicks on a particular button. The behavior visualizations also take some time to understand at first glance especially compared with Contentsquare which presents that part more clearly.

“Visual graphs spot friction”

Pros

The visual graphs have been really helpful for my team when it comes to spotting customer friction points and understanding where users are running into trouble.

Cons

After setting a date filter range, the page tends to slow down and there are noticeable performance issues while it loads.

“Exact mobile browser interaction”

Pros

Having the ability to see exactly how my clients interact with both my mobile experience and my browser experience has been incredibly valuable for me.

Cons

The latest updates have been really good and at this point I am not sure what I'd suggest improving.

“Watch exact customer replay”

Pros

Being able to watch the customer experience replay exactly as it happened is incredibly convenient for me when analyzing an issue and it's also useful that I can save those sessions for future review.

Cons

Performance is the biggest downside. Loading can take quite a while and sometimes I have to click the same link multiple times before a session actually opens.