Phocas Software Reviews
Total 19 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars63%
4
Stars32%
3
Stars5%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Omar
Automotive, 101-500 employees
Less than a year
“Its great but could be faster
Pros
I like how easy it is to use even for someone who's new to it.
Cons
I don't like that you can't just import data and get values back that reflect the imported data. For example instead of clicking on each SKU individually, it would be much quicker to import a larger dataset with SKUs and see the related data right away.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Jay
Automotive, 51-100 employees
Less than a year
“Solid software
Pros
There's a lot of data to check out and it really gives you a lot of good info.
Cons
It's a bit clunky and not the most userfriendly.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
9
Anonymous
Wholesale, 500+ employees
More than a year
“Outstanding and user-friendly BI tool
Pros
It's really simple to use, even for people who don't know much about data.
Cons
Not much to complain about. Though I still think a mobile app would be nice even though most people don't seem to agree with me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stuart
Medical Devices, 51-100 employees
More than a year
“Its amazingg!
Pros
So good how you can look at data in different ways to get what you need. I brought it into my current company because it helped in my last job and it covers everything from sales to budgets. It's a one-stop shop for data.
Cons
It would be great if customers could extract tables to Excel from a view-only version of the dashboard. Right now, you have to set up email subscriptions for tables and data, which feels like double work. A simple export-to-Excel option for customers would make things much easier.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Chris
Mechanical or Industrial Engineering, 500+ employees
Less than a year
“Its pretty helpful and easy
Pros
Easy to use and love the transparency. It's been super helpful for Tencarva as we work on getting all our reports in one place.
Cons
The one limitation we found was uploading budgets without the budget module.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Kelly
Wholesale, 51-100 employees
Less than a year
“Its really helpful for our work
Pros
There's so many reports you can make!!! it feels endless!!!
Cons
Sometimes it's a bit tricky to figure out how to run reports with the specific parameters you need.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Ray
Wholesale, 500+ employees
More than a year
“Really enhances my productivity
Pros
Very easy to use, and you can dig down to the exact detail you need. It also sorts and organizes everything super quickly.
Cons
At first, it felt a little overwhelming but with the tutorials and guidance tools, I was able to learn quickly.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Lars
Wholesale, 11-50 employees
More than a year
“Incredible business intelligence company
Pros
It works great and the support is amazing. They always know what to do.
Cons
No complaints at all. Phocas does exactly what it promises.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robin
Logistics and Supply Chain, 51-100 employees
More than a year
“Its perfect for managing inventory and sales
Pros
I love that I can make custom reports easily with just a few clicks.
Cons
It takes a little getting used to with all the options, maybe even a bit too many. But once you get the hang of it and save custom options, it's great.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Mark
Logistics and Supply Chain, 500+ employees
More than a year
“Excellent tool with excellent customer service
Pros
Phocas is super easy to use and lets people do their own reports without bugging IT.
Cons
Data integration can get tricky over time but that's more about how we've added data than any problem with itself.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Adrian
Wholesale, 11-50 employees
More than a year
“Ideal for BI and KPI management
Pros
We use it for everything in our reporting. The fact that you can share any dashboard with a link has made it perfect for wallboard reports around the company. Seeing the numbers visually helps everyone get it. Reporting spend is so much easier than using Excel.
Cons
One thing it could improve is modernizing the dashboard graphics. The current options feel a bit limited.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Anonymous
Design, 1-10 employees
Less than a year
“My top choice for data intelligence
Pros
It makes understanding your company's data so much easier. It's quick to set up, and you can pull all your data into one place.
Cons
The tool is regularly updated, though it doesn't always come with patch updates. But it's compatible with several platforms.
Rating Distribution
Ease of use
8
Value for money
4
Customer Support
10
Functionality
10
Robert
Wholesale, 11-50 employees
Less than a year
“Good tool, not so cheap and service quality varies based on the contact person
Pros
It works super fast and being cloud-based is really helpful.
Cons
Depending on who you're working with, if they're on vacation or sick, there's only a substitute available for emergencies. There are usually weekly issues to resolve.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
4
Functionality
6
Jessica
Consumer Goods, 11-50 employees
Less than 6 months
“Compiling data is really easy
Pros
I love how easy it is. Didn't even need any training to use it.
Cons
Occasionally we have connectivity issues connecting with our versions of Dynamics Navision.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Khallyl
Marketing and Advertising, 500+ employees
Less than 6 months
“Real time and easy analytics
Pros
I totally recommend Phocas for any business that needs an easy-to-use, real-time analytics tool. The dashboards are super customizable, and the data modeling features make it simple to create a single, reliable source of truth for your whole organization. It also works smoothly with other business apps, and you can access everything from your phone, which makes it super convenient. The customer support is top-notch, so you'll always have help when you need it. Overall, I'm really impressed with Phocas and would definitely suggest it to others.
Cons
Phocas software definitely has its advantages, but there are a few potential downsides to keep in mind. For one, some customization options can be limited, and it might take a bit of time to get the hang of it especially for people who aren't familiar with business intelligence tools. The software also offers fewer data visualization options compared to some other tools and it may not integrate with all the data sources your business uses. On top of that, it can be quite pricey, which could be a concern for smaller businesses.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Aman
Chemicals, 51-100 employees
Less than a year
“A comprehensive review of BI and analytics solutions
Pros
Phocas is known for its simple, easy-to-use interface that makes it easy to explore and analyze data in different ways. This is really helpful for businesses that don't have dedicated data analysts, as it allows non-techy users to easily access and understand their data without any hassle.
Cons
A few users have noted that the software doesn't offer extensive integration with other systems and tools. This could be an issue for businesses that use a variety of applications, as it may require them to jump between platforms to access all their data.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
9
Reunaldo
Marketing and Advertising, 500+ employees
Less than a year
“Very easy to navigate
Pros
What I really like about it is how easy it is to use and how quickly you can access data. The visuals are great too and customizing the look and feel of the dashboards is super simple. Whenever I have questions or run into issues, the team is always ready to help and the customer service is top-notch.
Cons
I didn't like how the user interface felt a bit clunky and not as user-friendly as other software I've used. It was hard to navigate and find the information I needed.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anthony
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
“Excellent software for data management
Pros
I like how you can switch between different datasets while still keeping another open. For example, I can check product data and credit note types for each customer at the same time.
Cons
Available training for new users was helpful. I've been using it for years, and learning through a hands-on approach worked best for me.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Samantha
Mining & Metals, 11-50 employees
More than a year
“A fantastic product with an excellent, dynamic support team
Pros
The screens are really easy to navigate, and you don't have to click through a bunch of things to find what you need. I love how simple it is to create dashboards and dig deeper into the data. The support team is awesome too. After a rough start during the handover, Phocas really turned things around. They're always engaged, helpful, and know their stuff. Plus, if I can explain what data I need, I know they'll figure out a way to get it for me.
Cons
It's not that easy for less tech-savvy team members, especially those who don't understand databases or don't use the tool often. I wish it was easier to import simple data, like a spreadsheet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9