Total 1521 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

32%

3

Stars

4%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

A

Anonymous

Computer Software, 500+ employees

More than a year

5.0
January 2021

multiple export options

Pros

There are lots of features in this tool which makes it possible to handle even very complex reporting strategies. The export options are especially useful for sharing reports since dashboards can be exported to PDF and many other formats. The built-in libraries also make it much easier to run advanced mathematical calculations and generate the exact data sets needed for dashboards. On top of that it offers a very user friendly mobile app and server setup so dashboards can be hosted in the cloud and accessed anytime from anywhere.

Cons

The toolkit is quite complex so you really need a good understanding of the platform before you can build reports and dashboards effectively. The Desktop application's interface could also be more user friendly and better organized. At times the placement of items in the UI seems inconsistent which takes away from the overall user experience.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

AR

Amanda R.

Marketing and Advertising, 500+ employees

More than a year

3.0
January 2021

Useful data views with some quirks

Pros

Tableau gives a simple way to look at and understand data.

Cons

The software can be a bit temperamental and at times fails to pull in data.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

6

Functionality

6

A

Anonymous

Information Services, 500+ employees

Less than a year

5.0
January 2021

Dashboards with good visual stories

Pros

Being able to build and visualize the same data in many different ways, then customize it to fit exactly what you need, is one of the most powerful parts of Tableau. Having a single dataset and turning it into two side-by-side visual views within one dashboard does an excellent job of telling the story behind the data and that's a feature that really stands out to me.

Cons

One frustrating part has been how long it can sometimes take to reach customer support when urgent problems come up. That delay has made it harder for our team to troubleshoot certain technical product issues as quickly as we needed to.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Computer Software, 500+ employees

More than a year

5.0
January 2021

Flexible sharing with strong dashboards

Pros

Tableau is one of the most widely adopted platforms out there and a huge number of data-driven companies rely on it to manage and present large volumes of data. It comes with ready-to-use tools that can generate reports and dashboards suitable for senior leadership. It also supports real-time data feeds directly into dashboards which cuts out the need to build reports manually. On top of that it can create interactive reports that senior leaders usually appreciate a lot. The platform also offers several export options, including Tableau dashboards, generic dashboards, PDFs, spreadsheets and even PowerPoint presentations so users have plenty of flexibility in how they share their reports and dashboards.

Cons

Getting started with it for senior management reporting takes a fair amount of effort upfront. There is a lot to learn and configure in the beginning although once that foundation is in place, those same blueprints can be reused for future reports. It supports many formulas but you really need a good understanding of how they work and how to enter the right parameters, otherwise the dashboards can end up showing inaccurate data. The interface is also not especially friendly for beginners and can feel overwhelming at times. While the platform is very powerful, its complexity makes it harder for users to locate the right features and use them properly.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

SP

Siddhant P.

Management Consulting, 500+ employees

Less than 6 months

5.0
January 2021

Broad integration with strong dashboards

Pros

When it comes to data visualization and dashboarding, this really is like the industry standard. It integrates with a wide range of systems and within minutes I can have a dashboard up and running.

Cons

The pricing is definitely on the higher side and it can slow down at times when it's rendering a large dataset.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

JW

Jing W.

Accounting, 1-10 employees

Less than a year

4.0
January 2021

Flexible charts for quick analysis

Pros

Using this software is pretty easy. You can drag and drop fields and it automatically reruns the analysis for you. There are also plenty of graph and visualization options to choose from which makes it really useful.

Cons

One downside is that it isn't free. I have been using it for classes as a student and the only reason it works for me is the free student trial which lasts for a year.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

MK

Matthew K.

Education Management, 500+ employees

Less than a year

5.0
January 2021

visuals with helpful training are good

Pros

Working with Tableau has been incredibly easy especially with a background in handling large datasets. The visual options it provides are fantastic and they make it much easier for colleagues or students to understand the data when presenting or explaining it. The online training from the company was also very helpful and added a lot of value. On top of that there is a massive user community online so whenever something comes up, it is usually pretty quick to find answers and support.

Cons

It already includes a wide range of chart types but there are still a few we would like to use that are not available at the moment. It would be even better if they expanded the selection with more chart options for different subjects and use cases. I think adding those would go a long way toward improving customer satisfaction overall.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

PZ

phoebe z.

Computer Software, 500+ employees

More than a year

4.0
January 2021

Good charts and visuals together

Pros

There's a chart for just about any way you want to visualize your data so it covers a lot of ground on the reporting side. It's also easy to use and doesn't take much effort to work with.

Cons

One limitation is that the tool doesn't include strong built-in data processing capabilities. The data usually has to be cleaned and prepared before it's imported into the platform.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

6

MP

Mithila P.

Computer & Network Security, 51-100 employees

Less than 6 months

5.0
January 2021

strong integrations are impressive

Pros

Connecting it with existing data sources is easy and the charts do a really nice job of analyzing and presenting all the data. The visualizations are clear enough that pretty much anyone can understand them, even without any prior training.

Cons

At times performance can dip when importing very large data sets. It also feels a bit expensive for a data analysis tool.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

10

Functionality

8

CR

Christophe R.

Aviation & Aerospace, 101-500 employees

More than a year

4.0
January 2021

Automated reporting that works well

Pros

For our daily and weekly reporting, it's been exactly what we needed. We no longer have to rely on Excel and deal with manual updates every single day since everything runs automatically once the report has been set up properly.

Cons

Getting started is fairly challenging compared with the Excel workflow we used before. It really takes using it almost every day for the first six months before you can feel fully comfortable with it.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

KM

Kalei M.

Design, 101-500 employees

Less than 6 months

5.0
December 2020

Useful insights from your data

Pros

Being able to dig deeply into the data and uncover better insights is the part I value most. There are also plenty of features available to make the most of.

Cons

This tool takes quite a while to learn which I don't enjoy. It feels confusing at first and you really need to understand how it works to get accurate data.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

10

CM

Cody M.

Entertainment, 51-100 employees

More than a year

5.0
December 2020

Strong reporting that saves hours

Pros

Tableau has been a huge help for our team when it comes to pulling data from different software and turning it into detailed, complex reports. Those reports can also be integrated into other tools we use which makes the whole process even more valuable. It's saved us dozens of hours every month. Tableau can be used in a lot of different ways but for our team, the biggest benefit is being able to mine data that doesn't naturally come in a format that's easy to report on.

Cons

Getting everything set up at the beginning was pretty complicated although the customer support team ultimately stepped in and did a good job helping us get it built out.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

TR

Thomas R.

Media Production, 51-100 employees

More than a year

4.0
December 2020

Deep BI features with good visuals

Pros

It's easy to see why Tableau is so often treated as the benchmark for data visualization. It's a premium BI platform that can handle just about anything you need it to do. The feature set feels nearly endless and if your organization has the right resources to support, maintain and deploy it properly, you'll rarely run into something it cannot accomplish. It really is the kind of tool that helps a team work through almost any reporting or analytics challenge. One area I especially liked was the advanced visualization functionality that more basic platforms simply don't provide. The time series visuals, in particular, are easy to set up and always get a strong response from stakeholders. I also like that it can be deployed either on-premises or in the cloud which gives organizations flexibility based on their own preferences. Overall, it's an extremely powerful platform that covers almost every need.

Cons

Three issues made it harder for our organization to keep using this tool long‑term, that is usability, cost at scale and deployment scalability. As it's not a great fit for companies without strong technical resources. It's not as plug and play as some competitors and getting full value takes serious training and experienced architects. Cost is another major factor. As it is expensive and once you factor in the required investment and the number of users you want to support, the price climbs fast. User management isn't necessarily the main problem but deployment can be more involved than expected. Other platforms are much simpler to roll out often just a login and a URL and users are ready to go. With this one there's usually more setup and configuration required. Depending on the version, scaling the platform can also take meaningful effort.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

5

Functionality

8

A

Anonymous

Higher Education, 1-10 employees

Less than 6 months

5.0
December 2020

Quick insights with great visuals

Pros

Tableau is very simple because it automatically sorts out data types for you. As soon as the data is uploaded, you immediately get a clear overview and there are plenty of excellent visualization options that make the data much easier to understand and interpret.

Cons

One thing that could be better is how it detects data types since it does not always assign the right type to every dataset. It would help if users were prompted to choose their preferred data type in cases where the system is unsure.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

DG

Divyesh G.

Airlines/ Aviation, 500+ employees

Less than 6 months

5.0
December 2020

Dashboards that last over time

Pros

It is excellent at turning large volumes of data into visuals that are clear and presentation-ready for stakeholders and leadership teams. Its strong API and database integrations also mean a dashboard or specific visualization can stay in use for months without needing to be rebuilt or reprogrammed.

Cons

Most of its features are fairly user friendly and can produce very powerful results but when you need a specific solution that isn't available out of the box, coming up with a workaround can be challenging.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

LK

Lukasz K.

Computer Software, 101-500 employees

Less than 6 months

5.0
December 2020

Good BI with strong visuals

Pros

Tableau has been a fantastic choice for our team especially for business intelligence, reporting and data visualization. The platform offers strong capabilities in all of those areas and the integration with our Azure SSO for authentication, authorization and user provisioning has worked really well for us. Overall, it's been an excellent fit.

Cons

We've only been using it for a few months and up to this point, we really haven't come across any notable downsides. That said, we're planning to connect it with more of our internal applications so we'll get a deeper look at the product as we continue expanding our use of it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

MS

Mike S.

Education Management, 500+ employees

More than a year

4.0
December 2020

Flexible reports with strong analytics

Pros

To me it seems like a genuinely professional data analysis platform with a lot of powerful features built in. One of the biggest advantages is that it can be configured so end users can tailor the data and reports they want to view based on everything you've loaded into the system.

Cons

With that level of power, it's definitely not a tool most people can pick up right away. Training is pretty much necessary and the cost is on the higher side as well.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

JO

John O.

Veterinary, 11-50 employees

Less than a year

4.0
December 2020

Weekly trends with helpful reports

Pros

The reports available in Tableau cover what I need and actually use. It lets me track week-to-week numbers clearly through graphs and charts which is really helpful.

Cons

At times it can be difficult to understand exactly where the data is coming from since something may be entered one way but appear a bit differently in the graphs. The timing of when data is entered also makes a big difference.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

WPM

William P M.

Health, Wellness and Fitness, 500+ employees

Less than 6 months

5.0
December 2020

Clean dashboards that are quick to learn

Pros

Tableau felt polished and approachable. The interface is clean, navigation makes sense and getting comfortable with it doesn't take long. Anyone who finds some of Excel's more advanced features frustrating would probably feel much more at home using Tableau.

Cons

Well I'd need another six months or so with this tool before I could really say which features I don't enjoy. I have mainly been using it in my MBA program and honestly I don't have many negative things to say about it so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

AB

Austin B.

Higher Education, 101-500 employees

Less than 6 months

4.0
December 2020

Full command of your data

Pros

Getting started with Tableau has been a really positive experience because the platform feels very user friendly. As I begin my path toward becoming a data analyst, it already gives me a strong sense of control over my data. Even as a beginner, I'd absolutely recommend it without hesitation.

Cons

One thing that has been disappointing is the limited amount of built-in resources available in the software for continuing to learn and improve my skills with it.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7