Total 1521 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

32%

3

Stars

4%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

JW

Jason W.

Oil & Energy, 500+ employees

Less than a year

5.0
November 2020

Good visuals with strong flexibility

Pros

The built-in visualizations are a highlight of this package and there's a wide variety of options available to fit just about any need.

Cons

I don't really have any complaints. The only thing was that it felt a little challenging to learn at the beginning but it gets much better with practice.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

AA

Aakanksha A.

Oil & Energy, 500+ employees

More than a year

4.0
November 2020

Widely used with plenty of tutorials

Pros

Tableau is used broadly across the industry now and there are plenty of tutorials available online which makes it possible to learn the software and use it quite efficiently.

Cons

Getting started can still be a bit challenging for someone without a coding background especially when trying to understand the basics and core concepts.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Automotive, 101-500 employees

Less than a year

5.0
November 2020

Strong analytics with good visualizations

Pros

One of the best parts of Tableau is its analytics module. Pulling charts from the existing database is very easy and connecting current databases works really well. It also offers a wide range of professional data visualization options which makes it very useful for getting meaningful insights from the data.

Cons

Getting started does take a fair amount of effort because there is a learning curve before you can produce results successfully. Once you understand the basics though, creating the output you need becomes much simpler.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Civic & Social Organization, 101-500 employees

Less than a year

5.0
November 2020

Deep data with good visuals

Pros

The graphics are excellent and handling large volumes of data is one of the things I appreciated most. The built-in tutorials are helpful because support is available right inside the app when you need guidance. It also helps you figure out the most effective way to present your data. Being able to step back a few actions is useful when you realize important data is missing and the flow chart makes it easier to follow and understand what you're doing.

Cons

There is definitely a learning curve especially if you are not already comfortable turning data into meaningful visualizations. It takes a bit of time to really learn how to use it well.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Facilities Services, 500+ employees

More than a year

5.0
November 2020

decent visuals for tracking KPIs

Pros

Tableau works really well for analyzing multiple data sets and turning them into clear, readable graphs. That makes it especially useful when comparing vendor performance and tracking KPIs.

Cons

A few features can be difficult to navigate if you haven't had the right training.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

HG

Hrucha G.

Automotive, 101-500 employees

Less than 6 months

4.0
November 2020

very little training needed

Pros

The visualization features are really strong, with a variety of chart and graph options that make information much easier to present and understand. It doesn't take much training to get comfortable with it and having access on both iOS and Android mobile devices is also a nice advantage.

Cons

The licensing cost is fairly high which can be a concern. Data security also doesn't feel as strong as it should be and some features require SQL queries which makes things difficult for users without that technical background.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

GR

George R.

Health, Wellness and Fitness, 51-100 employees

Less than a year

5.0
November 2020

Friendly interface that's quick to learn

Pros

Getting started with Tableau was easy. The learning curve is short and the graphical interface makes it approachable especially for non-technical users.

Cons

One limitation is that you need to upgrade to the online version of it if you want to share your work and collaborate with others.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

7

IH

Iesha H.

Banking, 101-500 employees

Less than 6 months

5.0
November 2020

Daily insights from surveys

Pros

Every day I rely on this to review the stats from my surveys at work and it's really convenient to have a clear view of how well I am doing for customers.

Cons

Honestly I haven't run into any issues with this software. It's been very convenient and genuinely useful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

TW

Thomas W.

Insurance, 500+ employees

More than a year

2.0
November 2020

Hard to navigate and actually use

Pros

It does a good job of visualizing large volumes of data.

Cons

Using it is extremely difficult and the interface is not user friendly at all.

Rating Distribution

Ease of use

3

Value for money

4

Customer Support

4

Functionality

3

LV

Lucas V.

Events Services, 101-500 employees

Less than 6 months

5.0
November 2020

Handles massive datasets without issues

Pros

Compared with many other tools built for working with large datasets, Tableau gives you a far more powerful and flexible level of data processing. It handles datasets with millions of rows without much trouble which makes it a strong option for heavy data work.

Cons

One area that could definitely be better is the dashboard builder. It doesn't feel very user friendly and the workflow for turning data into a polished dashboard presentation could be much more organized.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Information Technology and Services, 500+ employees

More than a year

5.0
November 2020

Flexible data sources with good visuals

Pros

Its interface is easy to use, it works well with multiple data sources and the plot recommendations are presented in a very effective way.

Cons

The per-user pricing is a little expensive and the user tier structure can be somewhat complicated to understand.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

9

AB

Alan B.

Information Technology and Services, 1-10 employees

Less than 6 months

1.0
November 2020

Frustrating and painfully slow

Pros

The online setup at least made it simple to get pulled into trying it.

Cons

The interface is way too complicated and it makes you repeat the same actions again and again. For example, even after checking remember password for the database, it asks for it again the next time the screen loads. I was already tired of the endless spinning loader after the first day because everything moves so slowly. The dashboards feel like outdated 90s Excel and connecting multiple dashboard elements to a single filter is a painful process. Moving exports from one account to another, like Dev to Prod, felt like pure luck when it worked at all. I ended up wasting weeks on this product.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

A

Anonymous

Marketing and Advertising, 11-50 employees

More than a year

5.0
November 2020

the best tool for sure!

Pros

Tableau has been the strongest tool I have used for presenting data in a wide range of formats. It works well for wrap reports, mid-campaign reporting, financials and pretty much any other reporting need. One thing I really appreciate is that it can pull in data directly from other platforms, like DCM, without requiring manual uploads.

Cons

There really isn't much to complain about although it does come with a bit of a learning curve for both creators and viewers. The person building reports has to spend some time learning how to create charts and experiment with the different settings which takes a while, even if it's not especially hard.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Consumer Electronics, 101-500 employees

Less than 6 months

4.0
October 2020

Good visuals for large datasets

Pros

It handles very large datasets really well which is a huge plus. After you get familiar with how it all works, you can build very clear, interactive visualizations that look excellent.

Cons

Getting comfortable with the software takes quite a bit of time. Even after using it for three months, I still have to rely on YouTube tutorials to figure things out.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

A

Anonymous

Computer Software, 51-100 employees

Less than 6 months

5.0
October 2020

Fresh insights from strong dashboards

Pros

Being able to reach a level of data visualization we never had before has honestly been a breath of fresh air. We can now build impressive dashboards that we simply couldn't pull together in our CRM system before.

Cons

At times getting to the exact results you're aiming for can feel a little intimidating. Most users would probably benefit from some training to really make the most of it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MH

Mim H.

Computer Software, 101-500 employees

More than a year

5.0
October 2020

A flexible reporting solution

Pros

Tableau offers almost unlimited customization for reports. Even though I don't build them myself, I work closely with our Data Team on the metrics I need. It's rare that it gets in the way of what we're trying to do. Considering how many advanced features it has, the interface still seems surprisingly clean and easy to navigate.

Cons

One part I am less enthusiastic about is how awkward it can be to copy and paste data directly from a report while viewing it in the platform. If you want to pull data out, you usually have to take an extra step like exporting or downloading it first. Sometimes I only need to grab a few rows or a single field from the report view and paste it somewhere else and I still haven't found a simple way to do that.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

YKM

Yasser Khalled M.

Higher Education, 500+ employees

Less than a year

5.0
October 2020

Great visuals for tricky data

Pros

Working with Tableau on my research data has helped me turn complicated large datasets into clear, meaningful visuals that other people can actually understand. It's a very powerful tool and I am able to customize pretty much anything I need for both my data presentation and statistical analysis.

Cons

Getting the most out of it does take a lot of training. It isn't something you learn instantly and it takes time to really understand how to use all of its features properly.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Marketing and Advertising, 51-100 employees

Less than 6 months

5.0
October 2020

Explore data really fast

Pros

Switching between views and datasets happens incredibly fast in Tableau. The speed at which it displays data is impressive and it feels much quicker than any other tool I have used.

Cons

The interface isn't the most attractive and it's not especially user friendly when you first start using it, no matter how comfortable you are with software. To really get the most value from it some training is definitely needed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AS

Angelique S.

Hospital & Health Care, 500+ employees

Less than 6 months

5.0
October 2020

Helps spot denial trends clearly

Pros

After just a couple of months of using Tableau, it has already made part of my job much more manageable. I use it to track and trend denials for medical payments we're expecting to receive.

Cons

At this point I really don't have any negatives to say about the software. Like any new program, there's a learning curve at the beginning and you need some time to get familiar with how it works.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

EW

Elwin W.

Consumer Goods, 11-50 employees

More than a year

4.0
October 2020

Lots of ways to build reports

Pros

Getting data set up seems to be a fairly easy process and there are plenty of reporting options to choose from.

Cons

The reports we created were a bit slow to run and the way they were organized felt somewhat confusing.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

6