Total 1521 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

32%

3

Stars

4%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

KM

Kelli M.

Insurance, 11-50 employees

More than a year

5.0
July 2020

Helpful community with great visuals

Pros

Tableau is an incredibly powerful platform and an excellent tool for data visualization. Getting started doesn't take long especially with how much free training material is available. Another big plus is the large user base and the community is genuinely helpful whether you're brand new or have been using it for a while.

Cons

On the downside the paid support has been close to useless for us. We often end up troubleshooting the issues ourselves and the whole process of submitting tickets through the helpdesk takes a lot of time without leading to much. Sending logs, attaching files and going back and forth by email with someone on the west coast outside normal east coast hours is pretty frustrating. When tickets get escalated to engineering, it usually feels like that really means they don't know the answer and nothing is actually going to be fixed. The turnover among their sales reps also makes it seem like it may not be the best company to work for.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

9

CS

Craig S.

Apparel & Fashion, 1-10 employees

Free Trial

3.0
July 2020

Useful dashboards but costly to set up

Pros

Using Tableau I build dashboards for our marketing campaigns so my partner and I can clearly track how our business KPIs are moving over time. I connect Google Analytics and use Tableau to create a more complete view of our performance metrics, then compare those results against industry benchmarks. For instance, I look at how my e-commerce site's conversion rate changes during specific seasons and stack that up against conversion rates for similar products in the market. I also bring in other sources like Salesforce Marketing Cloud and Datorama when possible. That gives us a single report with both quantitative and qualitative customer data which helps us figure out whether stronger conversion rates are actually tied to better engagement and customer satisfaction.

Cons

Getting it to work with Salesforce was complicated enough that we ended up hiring Salesforce consultants since SQL coding was required. On top of that exporting reports took extra effort because I had to keep reworking things like font sizes and colors to make future reports look consistent. Adding data from Salesforce Marketing Cloud was also pretty manual since I had to export everything into Excel first and then load it into Tableau. That process was much less smooth than connecting Google Analytics. The licensing cost is another downside especially for small business owners since Tableau is more expensive than many other dashboard tools.

Rating Distribution

Ease of use

3

Value for money

4

Customer Support

6

Functionality

5

MD

Mallikarjuna D.

Information Technology and Services, 500+ employees

More than a year

4.0
July 2020

Flexible dashboards for business needs

Pros

At the moment I am using Tableau in my project and it's been very flexible when it comes to building dashboards and reports that fit different business needs.

Cons

It also lets us create a variety of graphs and reports for analysis and future business forecasting. On top of that we can build real-time reports and publish them directly to end users.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

PP

Partha P.

Information Technology and Services, 500+ employees

Less than 6 months

5.0
July 2020

Great visuals that perform well

Pros

With so many visualization tools out there, Tableau still stands out as the best among them. It does a really good job of breaking down data and presenting it in a clear visual format. A few of its strongest features are support for multiple data connections, user friendly navigation, strong performance and mobile compatibility. On top of that the Tableau online community is incredibly helpful and almost feels like a go-to guide for users. There are also plenty of graphic options available which helps in creating attractive and engaging dashboards.

Cons

It is mainly designed for business use which makes sense given its high product and certification costs. It also does not handle analytical results as effectively as some other BI tools. During use, we ran into several security-related issues as well. Although there is a community edition of the tool available as open source, we still experienced weak after-sales service and support.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

GL

Gila L.

Design, 11-50 employees

Less than 6 months

4.0
July 2020

Dashboards that respond well with potential

Pros

I first came across Tableau when I needed to create a custom dashboard and it turned out to be a very user friendly and responsive platform. It's a great option for anyone looking to elevate their work and build more capable reports and visuals.

Cons

One part I am not personally a fan of is the interface. On top of that the app has crashed several times for me which can really interrupt the flow of work and make it harder to stay productive.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

SP

Suraj P.

Management Consulting, 11-50 employees

Less than 6 months

4.0
July 2020

Trusted analytics with rich dashboards

Pros

Tableau has been around for a long time and that's part of why it feels like such a reliable choice for data visualization and analytics. Its built-in analytics are a big advantage because they save time by reducing the need for manual calculations. It also makes it possible to build highly interactive dashboards and reports. Another strong point is the wide range of connectivity, with support for more than 75 data sources, along with real-time data analysis. On top of that Tableau can be deployed both in the cloud, including AWS, Azure and GCP and on-premises.

Cons

One downside is that access to more features depends on how much you pay so the tool can get expensive if you need its full capabilities. It also doesn't offer a free trial which makes it harder to properly explore and understand what the platform can do before committing. Another challenge is that it is not very simple to learn especially for new users.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

7

Functionality

5

KH

Kelsey H.

Architecture & Planning, 500+ employees

Less than 6 months

5.0
July 2020

Team boards that actually work

Pros

Using Tableau is a lot like having a shared virtual whiteboard where everyone can contribute at the same time, only it goes beyond that. You can add files, build out multiple boards and keep everything much more structured. That setup makes collaboration feel very efficient and a lot more organized.

Cons

The interface isn't the most user friendly at first. Still with a little quick training and a few helpful tips, it becomes much easier to get up to speed and start using it effectively.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

HS

Haidar S.

Leisure, Travel & Tourism, 11-50 employees

More than a year

5.0
July 2020

Strong and easy-to-use dashboards

Pros

Overall a really positive experience because the software is user friendly, simple to work with and packed with useful functionality.

Cons

The biggest downside for me was that customer support didn't feel very efficient when help was needed.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Information Technology and Services, 500+ employees

Less than a year

5.0
July 2020

Dig deeper with great visuals

Pros

Tableau comes with a lot of useful capabilities for exploratory data analysis, visualization and spotting patterns in data. The visualization tools are especially impressive since they can reveal new ways to look at your data and make deeper analysis possible.

Cons

Although its features are fairly simple to work with, it still takes extra time to really use them effectively. The biggest downside to me is the cost and because of the price, I wouldn't choose to use it outside of a company setting.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

TN

Tam N.

Research, 500+ employees

More than a year

5.0
July 2020

Perfect for teaching data visualization

Pros

It has been an excellent fit for teaching my Data Visualization class. It covers all the charts and graphs you'd need, integrates well with different kinds of data sources and the drag and drop approach makes building visuals very easy. On top of that being free for academic use makes it even more valuable.

Cons

One limitation is that it doesn't really let you code within the platform. If you need to manipulate or process data, that part has to be done separately in something like MATLAB or Python.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

CSI

Claudia Sayuri I.

Design, 1-10 employees

Free Trial

4.0
July 2020

Share and integrate with ease

Pros

The layout is well designed and sharing .xls and .ppt files is very convenient. It's easy to use and also works well with integrations.

Cons

A few icons would make navigation clearer and the visuals could be improved. Adding a dark mode would also make the software more appealing.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

JM

Joshua M.

Health, Wellness and Fitness, 500+ employees

More than a year

5.0
July 2020

Clear dashboards with strong analytics

Pros

There are so many ways to break down the data and monitor a wide range of metrics. Tableau seems powerful and comprehensive, yet it still manages to be user friendly and very easy to read.

Cons

At first, the program can seem a little overwhelming until you get used to it but once you learn your way around, it really shines.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KA

Kirti A.

Information Technology and Services, 500+ employees

Less than a year

5.0
July 2020

Share dashboards without hassle

Pros

Getting started with Tableau Desktop is very easy because the drag and drop interface and Show Me features are especially beginner-friendly. It also integrates to a wide range of file formats like CSV, Excel and geospatial files which makes bringing in data from different sources and databases really convenient. On top of that users can build attractive charts, reports, dashboards and stories, then share them through packaged workbooks even with people who do not have Tableau Desktop installed by using Tableau Reader.

Cons

It does include an auto save feature for files currently in use but its other recovery options could be improved especially for situations where a file is accidentally lost.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

RY

Raja Y.

Automotive, 500+ employees

More than a year

5.0
July 2020

good tool

Pros

The storyboard and dashboard features are really strong and having multiple chart options makes it very useful. It also integrates to databases which helps a lot when working with different data sources.

Cons

Connecting to Hadoop takes a while and the process feels very slow.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

7

A

Anonymous

Hospital & Health Care, 500+ employees

Less than 6 months

5.0
July 2020

Strong analytics with good visuals

Pros

Tableau delivers large-scale data visualization and reporting with virtually endless options for analysis.

Cons

It takes time to learn because the learning curve is steep. Like you need to understand a lot before you can build reports effectively.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

WCS

William C. S.

Sports, 1-10 employees

Less than 6 months

5.0
July 2020

Easy dashboards

Pros

Getting started with Tableau feels very natural and it doesn't take long to pick up the core features. At the same time, it has a lot of depth so you can keep exploring it for a long time and really become skilled at presenting what's actually going on in the data.

Cons

Once you move beyond the basics some of the advanced features can feel pretty intimidating to learn. Though it does offer a few free introductory trainings but I'd really like to see more learning resources and broader access to educational content.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

PA

Priya a.

Computer Software, 500+ employees

Less than a year

5.0
July 2020

Dynamic visuals with scripting options

Pros

One of the best parts of this software is how well it handles the visualization of large volumes of data. On top of that it supports different scripting languages which lets us take advantage of features from multiple programming languages when needed. It also goes beyond standard charts by creating interactive and dynamic visualizations which makes it especially valuable for a wide range of practical uses.

Cons

Honestly I do not have anything negative to say about this software. The fact that it offers dynamic visualization capabilities at no cost makes it feel incredibly worthwhile overall.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

KY

Krishna Y.

Medical Devices, 500+ employees

More than a year

5.0
July 2020

Fast analytics from strong dashboards

Pros

Tableau really stands apart with its smarter dashboards, user friendly interface and fast analytics. One of its biggest strengths is how uniquely and efficiently it handles big data. Honestly I haven't seen another tool work with that kind of speed.

Cons

The team keeps rolling out valuable new features regularly and I hope they continue that momentum while also supporting customers like us who rely on faster analytics in fast-moving business environments.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

NB

Neha B.

Computer & Network Security, 1-10 employees

Less than 6 months

5.0
July 2020

Team collaboration

Pros

There are a lot of useful tools built into it and for any organization that regularly works with analytics and data visualization, it can be a cost-effective option. It also supports different user groups which helps protect the data from being altered incorrectly and the workspace messaging feature makes it convenient to communicate with colleagues. On top of that the training materials they provide are quite good.

Cons

I haven't run into any real issues yet although the training materials can feel a little slow at times.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

BD

Benoit D.

Computer Software, 1-10 employees

Free Trial

5.0
July 2020

Rich reporting with great visuals

Pros

From the first reports I built in Tableau, it was clear how impressive it is. You can create visually attractive, highly powerful reports and the platform handles a huge amount of data for visualization. The interface is also user friendly which makes working in it more enjoyable.

Cons

Even though it's a strong platform, it does take time to really learn and master. Like anything worthwhile, it doesn't happen overnight. The pricing is also quite high but at the same time, it does feel like you're paying for the level of quality you get.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9