UXCam Reviews

“simple navigation

Pros

Navigation is simple and the feature set lets us review users session replays in detail which is really helpful :)

Cons

There are occasional delays when recorded session replays are being uploaded.

“Powerful user behavior insights

Pros

Getting a clear view of how people use our product has been one of the biggest benefits of this platform. The session recordings and heatmaps show exactly where users hesitate, what they tap and how they move through the app. That kind of visibility has helped us improve the design and resolve issues much faster.

Cons

At the beginning the dashboard can feel a bit overwhelming simply because there's so much data packed into it.

“Really useful for session recordings

Pros

It's really useful for watching user session recordings and gathering details about the device they're using.

Cons

Occasionally some recordings aren't available when needed.

“great tool

Pros

Something I really appreciate about this is how accurately it records our customer interactions. It's also an excellent mobile app which makes it convenient to access our platform recordings anytime. Other than that the app is very user friendly. I'd definitely recommend it to other companies that need effective data logging.

Cons

I haven't run into any issues or problems while using the app.

“Good app

Pros

Navigating the platform is easy and it's simple to locate sessions, device details and capabilities when trying to pinpoint issues in our app.

Cons

something that's missing is a mobile app so managing everything without a laptop can be inconvenient.

“Solid app visibility

Pros

It gives us solid visibility into our app and having an account manager who stays closely involved has been a real advantage.

Cons

One of the biggest challenges is getting broader adoption and scaling usage across the team. A big reason for that is that our product tagging still has gaps which makes it very hard to find the specific screens and events we need. In that situation neither our team nor their support can really help much because we're not able to clearly point our account manager to the exact screens and events we're struggling to locate. Apart from that the interface isn't very accessible for non expert users. People can feel overwhelmed when they can't quickly understand where things are or find what they need right away and they end up giving up on the platform. More tutorials and even more hands on support would make a big difference. Another limitation is that it doesn't offer a strong way to categorize and save highlights and insights. In that area I think Hotjar handles things better.

“nice heatmaps

Pros

One of the most useful parts of this platform is that you can see exactly how end users interact with a specific feature. The heatmaps are especially helpful for checking usage across every screen and they give a clear picture of what people are actually doing in the app. It's also very useful for debugging user crashes. Once an issue is identified, reproducing the crash becomes much easier.

Cons

The filtering options could be much better and the dashboard itself isn't very user friendly.

“Useful session tracking

Pros

Session tracking has been really useful especially because I don't have to sit through a huge amount of footage or data. Being able to jump straight to the moments when users actually make movements saves a lot of time.

Cons

There's still a lot of information packed into the platform though. It would be better if things were simplified a bit since opening it for the first time can feel like information overload.

“would recommend it!

Pros

Best part of using it has been how clearly it lets us track the entire app funnel from start to finish. It has also helped us uncover a few app bugs that had gone unnoticed because they were never reported before.

Cons

For now I really haven't come across any noticeable downsides with it.

“feels more unified with the web addition

Pros

They're adding a web component which makes everything feel more unified and integrated.

Cons

At this point I haven't noticed anything unpleasant.

“Best tool for reviewing sessions

Pros

This platform has been the best tool for reviewing customer sessions, recordings and event data. It's been really useful for investigating problems and resolving issues as part of the daily workflow. The integration process isn't too complicated either and their support team has been amazing throughout.

Cons

There's some difficulty at the beginning but it doesn't take very long to get comfortable with it.

“responsive support

Pros

The recording feature has been especially valuable and the support team on Slack is quick to respond and very approachable.

Cons

It would be even better if there were a built in module for visualizing data with bar graphs, charts and similar formats so the platform offered a more complete analytics toolkit. At the moment I still rely on MoEngage for graph and bar chart visualization while I turn to this platform for the detailed recordings that help explain the reasons behind the data.

“Effective dashboards

Pros

Dashboards and funnels are really useful and I also appreciate the filters and audience options depending on how deeply you want to analyze something. On top of that customer support is available whenever questions come up which helps a lot.

Cons

The interface felt a little confusing at the beginning and it took some time to understand how certain features worked. After using it more though it became much more familiar and manageable.

“Improvement for us

Pros

Has been a really valuable platform for Pideky. It gives us clear visibility into user behavior inside the app which helps us improve different areas and increase the chances of purchase and user retention. The platform is very simple to use and their team is always available to support us when building dashboards or funnels. We rely on it very often to track how our strategy is performing.

Cons

Since our whole team speaks Spanish and although we have a good level of English it would be even better if some features were available in other languages.

“collects qualitative data!

Pros

One of the biggest benefits for me is the insight it gives especially around crashes and the qualitative data collected from user sessions. I also really appreciate the recommendations it provides for building quick dashboards along with the helpful information it suggests. The integration itself is very simple as a basic setup and the onboarding process was a big help for my dev team. Customer support has been awesome too! I use the chat all the time and the information I get there is consistently excellent. I rely on it daily to gather information about my app across different countries.

Cons

At the moment only my COO and I use the platform and have full access but since he is the account owner he is the only one who can stop recordings to make sure we do not go over our limit and incur overages. I would really like to have that permission as well because it is difficult having to contact my COO every time I need that action taken.

“Fast applicant sorting win

Pros

It connected with our ATS (Greenhouse) with very little effort and quickly started sorting applicants into best fit, borderline and not a good fit buckets. We're currently dealing with a huge volume of inbound candidates from LinkedIn (sometimes 200 to 500 applicants for a single role) so reviewing every application by hand takes a lot of time and effort. This platform helps us move through that process much faster while also being more accurate! On top of that their team has been amazing to work with and always quick to respond!

Cons

At this point there's really nothing I actively dislike. But there is one thing I want to add: it would be nice if the platform could also read and evaluate our custom application questions. Still they've told us this feature is already in development and should be available soon.