Information Technology and Services, 1-10 employees
Less than 6 months
“I had a great time using it”
Pros
The implementation of this software is so simple, and the admin/user interface is feature-packed.
Cons
It has a bit of a learning curve, and I needed more technical knowledge to implement analytics on our website.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Financial Services, 1-10 employees
More than a year
“This is amazing tool for tracking numbers”
Pros
As Zoho users, I appreciate how it directly pulls data from our Zoho Crm and other Zoho applications.
Cons
I wish analytics were built directly into the CRM, making it easier to set up.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
7
Transportation/Trucking/Railroad, 11-50 employees
More than a year
“Leveraging multi-dimensional views with intuitive analytical tools”
Pros
The tool is highly customizable, very easy to share reports internally and externally and I love how I can easily manipulate created orders using the various filters and reporting views.
Cons
I really wish the AI were a bit more insightful and I hope it will be able to generate reports in the future. Sometimes, navigating support for issues can be a bit challenging.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
7
Information Technology and Services, 11-50 employees
Less than a year
“Amazing features and flexible, but performance needs improvement”
Pros
I really like its ease of use, powerful customization and seamless integration with other tools.
Cons
The occasional performance lag with large datasets and the steep learning curve for advanced features can be frustrating.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Financial Services, 500+ employees
More than a year
“Solid website”
Pros
Zoho Insights is amazing, it's incredibly helpful for our analysis.
Cons
There's a limitation with pivot tables- I can't add more rows.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Information Services, 101-500 employees
Less than a year
“Great application”
Pros
The automation for data updates and emails, along with SQL for data processing, makes everything much easier.
Cons
There's no way to automate data export and the filter, lookup values and table columns are very rigid and sometimes show the wrong values.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
5
Functionality
9
Fishery, 51-100 employees
More than a year
“Zoho is very easy to learn”
Pros
The solution's simplicity is great and it's easy for self-learners to get the hang of.
Cons
Drill down chart views are essential but difficult to create quickly and I think the mobile view still doesn't meet market standards.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
6
Information Technology and Services, 51-100 employees
More than a year
“Excellent tool for gaining insights”
Pros
I can create reports and share them with team members via a link, and I have access to a wide range of reports to choose from.
Cons
I think it is a bit complex when it comes to designing my reports.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
7
Information Technology and Services, 500+ employees
Less than 6 months
“I liked the features of zoho”
Pros
I like how it provides direct charts like funnel charts, which some other tools don't have. The UI is excellent, easy to navigate and the features like formula columns and aggregated formulas are fantastic. Querying tables with custom SQL is great for preparing data and the widget functionality is robust.
Cons
I can't pin multiple columns, change the title of a copied dashboard or use 'CASE WHEN' in custom Sql queries. Sometimes there are glitches that require me to refresh the page to make things work. Also when sharing a dashboard using a permalink, the password is the same for all users, and users can easily alter the filter conditions in the URL and access someone else's dashboard.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Financial Services, 101-500 employees
Less than 6 months
“A versatile tool with potential for improvement”
Pros
I appreciate the ease of use, comprehensive data integration, customizable dashboards and reports, collaboration and sharing options, AI & ML capabilities, data security and great visualization options.
Cons
The limitations include Sql query length, limited chart types, complex queries, subquery limitations, performance issues with large datasets, less attractive UI and limited offline capabilities.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Medical Practice, 101-500 employees
Less than 6 months
“I enjoy using Zoho”
Pros
Working with data every day is easy and quick.
Cons
The extra rows feature is very expensive.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Staffing and Recruiting, 101-500 employees
More than a year
“The dashboard is amazing”
Pros
I love most of the dashboard visualizations, especially the card styles and themes.
Cons
I really hope the custom range should be available for pivots as well, but it's currently only available for dashboards.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Accounting, 11-50 employees
Less than 6 months
“It's integration with different softwares is amazing”
Pros
The ease of use, integration with multiple software tools and data sharing options are fantastic.
Cons
The graphs are not as sharp as those in Power BI and some graph templates (like Waterfall) are missing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Computer Software, 101-500 employees
Less than 6 months
“Using zoho for advance reporting is amazing”
Pros
The ease of manipulating data using built-in formulas and creating advanced reports intuitively is something I really like.
Cons
Sometimes the sync gives me trouble. If real time updates were improved, it would make the tool more effective.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Consumer Goods, 500+ employees
Less than a year
“Its the master of data insights”
Pros
I can update reports anytime and anywhere. The mobile app works great, which is especially helpful when we are out in the field and need access to data.
Cons
It's difficult to integrate multiple datasets into a single report.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Information Technology and Services, 51-100 employees
More than a year
“Suitable for beginners, not ideal for advanced needs”
Pros
Integration with other Zoho products is super easy. I like that of this software.
Cons
The functionality feels very basic compared to other tools like Power BI, and there's limited data import capability from other Zoho products.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
6
Functionality
5