accessiBe Reviews

Pros

Adding it was easy and it comes with a wide range of accessibility features. It also supports many languages which is a big plus. I am able to choose exactly which parts of the site should be translated and which should stay unchanged. The AI translations from English into other languages are accurate and appropriate and having the option to manually override translations makes it even more useful.

Cons

There are times when it activates on its own and occasionally it affects the HTML structure in ways that disrupt the design. It can also interfere with certain website functions when it's turned on. One issue I am dealing with right now is that users can accidentally enable the accessibility feature by pressing Tab and after that, typing @ in input fields to mention someone stops working. As soon as we disable it, everything works normally again.

Pros

Website accessibility is handled with a tool that's easy to use. My review mainly points to the likely difficulty of canceling a subscription and the lack of transparent pricing, both of which I've seen mentioned elsewhere and wish I'd paid closer attention to.

Cons

Customer service was awful. I rarely leave negative reviews. In 16 years in marketing as a director/C-level executive, I've never written one before. This experience appalled me enough to go out of my way to create an account and post a Trustpilot review. I was charged $389 to renew a license for a website that doesn't work or exist. I contacted customer service that same day to try to resolve it but was told there was "no way" to reverse the charge. For context, I've been an accessiBe "partner" for over four years, referring other websites. As a small business, $400 is a lot of money and I consider the lack of empathy or willingness to help with this situation reason enough to warn other vendors and take my business elsewhere.

Pros

Getting a pentest done feels pretty easy because their process is well organized and they are helpful whenever questions come up. The pricing feels fair to me and the reports they deliver look professional and well put together.

Cons

There is still some manual work involved and I'd really like to see it connect with GCP so it could automatically identify what needs to be tested.

Pros

Installing this software in my Shopify Plus store was very easy. It offers a wide range of features and functionality, covering our niche fashion DTC/B2C store's ADA and WCAG compliance needs. The price also felt very reasonable for what the service provides.

Cons

WCAG and ADA rules can get complicated when you look closely at the details, such as deciding what alt text to use for each image or knowing whether we're fully protected from ADA-related litigation. Trying to cover every possibility without leaving any loopholes feels impossible and I'm not sure any service can do that completely. The software handles this well though there's still room for improvement.

Pros

It technically brought my website into ADA compliance.

Cons

After I paid upfront for a year, my disappointment increased and I was charged an additional $900.

Pros

Adding it to a website is easy and the documentation is good.

Cons

The product's subscription price has increased.

Pros

Installing the widget code on a website is a simple process. Having its icon on the website's home page helps all users feel that the owners consider their experience important. I think the company does an excellent job of putting forward the image of a good business. It has built a solid brand in the accessibility space during a pivotal time for the industry.

Cons

I have a problem with their auto-renewal policy. They renewed 14 client licenses automatically for an entire year, without sending any notice beforehand, even though those clients were no longer with us. They wouldn't address my support request, including my request to prorate the charges and credit the unused part of the year. I'm astounded by this. I want others to know that New York, where the company is domiciled, has a new law making automatically renewing contracts unenforceable when notice of renewal isn't given 15-30 days in advance.

Pros

Installing it in our app was easy and it offered plenty of functionality. Managing compliance and pulling reports and audits were simple too.

Cons

We ended up canceling our subscription because pricing was based on how many pages Google crawled for our domain. accessiBe was only in our app, not on our public website but that site had tens of thousands of pages in Google. This pushed us toward the higher Enterprise pricing tier, even though having the widget embedded in the app would have let us stay on a lower tier.

Pros

Installing and integrating it is remarkably easy, even on websites with above-average design complexity. The interface feels accessible and simple to use so making adjustments is a breeze for people who aren't especially tech-savvy.

Cons

The white-label option isn't very obvious, even though it's a useful feature and having clearer documentation about it would help.

Pros

Users have a few useful options for changing how the site looks and setup and customization were easy. It can make a site partially compliant with WCAG 2.1 AA. They extended my trial while support worked through the issues and it works on PC and mobile.

Cons

Despite claims on the website and in a video call, it does not guarantee full WCAG 2.1 AA compliance. The widget disrupts site functions on PC and technical support is somewhat responsive but very poor.

Pros

Automated accessibility support covers ADA, Section 508 and WCAG 2.1 AA. Compliance is checked every 24 hours, including after updates or other site changes. Users can customize the interface for language, font size, color contrast and more. It doesn't affect site performance, setup is easy, helpful guides are available and an accessibility statement is provided.

Cons

Phone support isn't available for getting assistance.

Pros

Installation is easy and the website audits are very useful.

Cons

Customer service is okay but response turnaround needs a lot of improvement.