L
Lyneta
Enterprise, 500+ employees
5.0
“Support automation is decent”
Pros
This conversational bot is built really well and does a great job handling customer service concerns without needing a person involved. That can be very useful for reducing support workload and potentially cutting costs.
Cons
If this is expanded on a larger scale, the costs could become a challenge especially when paired with inaccurate data.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10