Retail, 1-10 employees
Less than 6 months
“Helpful and fast support team”
Pros
No matter what you throw at them, the support team always comes through, they get back to you in no time and actually solve the problem. It's so refreshing to work with people who are both quick and genuinely helpful
Cons
Right now I cannot think of any downsides to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 51-100 employees
Less than 6 months
“Robust and affordable chatbot”
Pros
After our great results and the clear value we have gotten, our company confidently suggests BotPenguin to others. It is a robust, user friendly and affordable chatbot that can truly revolutionize how you interact with customers and help your business expand.
Cons
There are no complaints from me as it is a top-tier platform that works incredibly well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
Less than a year
“boosted customer interaction and leads”
Pros
Using their services really boosted our interaction with customers and helped us capture more potential leads.
Cons
Sometimes the chatbot does not quite understand what a user is asking and we felt the main title for our content could have been stronger.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 11-50 employees
Less than 6 months
“Instantly helpful and accurate”
Pros
The bot replies instantly and gives correct answers which makes it super simple for me to find what I am looking for.
Cons
I honestly don't have a single issue with it as everything has been great.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Marketing and Advertising, 51-100 employees
Less than 6 months
“Manages customer service effectively”
Pros
We needed a way to manage our customer service questions and BotPenguin has done even better than we hoped. Their chatbots are fast, effective and work around the clock.
Cons
My time using it was excellent. I did not run into any problems that stood out to me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 101-500 employees
Less than a year
“perfect for b2b support needs”
Pros
It is perfect for B2B support and has all the product features we need. The cost is also very reasonable for what we get and the platform has a huge variety of bot options to choose from.
Cons
Overall I am really happy with it and cannot find any real faults. The only minor suggestion would be to modernize the user interface a bit.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10