Bill L.
Information Technology and Services, 1-10 employees
More than a year
“Excellent value for softphone needs”
Pros
Switching from a bigger provider to Bria was definitely worth it because the pricing is much better. It includes all the core softphone features we needed and getting everything set up was very easy.
Cons
Every now and then an update doesn't go through on the first try so it can take a few attempts before the latest version finally installs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Meir
Telecommunications, 1-10 employees
More than a year
“Reliable calling across devices”
Pros
Bria was up and running easily and using it day to day is very hassle free thanks to the clean interface and consistently strong call quality. I especially like how flexible it is when it comes to setting up SIP accounts and using the platform across multiple devices. It has been dependable for both internal team conversations and external business calls.
Cons
One issue I have noticed is that the mobile app can be a bit inconsistent with push notifications and calls sometimes drop when moving between Wi-Fi and cellular data. The licensing side can also be a little confusing when you're trying to manage multiple users.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Mark F.
Telecommunications, 11-50 employees
More than a year
“Billing scam and no refund”
Pros
The software itself is okay but that's overshadowed by how dishonest the company feels.
Cons
Our credit card was charged more than $800 extra and they still refused to refund the overcharge.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
2
Functionality
2
Sergio
Aviation & Aerospace, 500+ employees
More than a year
“Reliable calls with clear audio”
Pros
Being able to handle phone calls through analog lines is really useful and the audio quality has been consistently good.
Cons
Certain settings can be confusing at times and aren't always very user friendly.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8