
Claude Anthropic Reviews
Total 11 reviews
3.6
All reviews are from verified customers
Rating Distribution
5
Stars45%
4
Stars27%
3
Stars0%
2
Stars0%
1
Stars27%
Satisfaction score
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
J.R.
EMC, 500+ employees
More than a year
“Almost no usage. Money grab
Pros
Great at creating "artifacts" such as charts, graphs, and files in general with your specified information.
Cons
The biggest con is their new scam. Its a total con. Their Pro plan is worthless. I asked it a few questions and to create me a couple pages of a word document with some basic iinformation. Within 10 minutes I hit my 5 hour limit... 5 hour limit, wtf? I wait.. Claude didn't include all the information I gave it so I told it to recreate it, again, basic stuff here not code or advanced analytics, etc. Within 20 minutes I hit my 5 hour limit again. I am at a complete loss of words. I am being scammed. That is all I could say when that hit my chatbox.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Verified User
Internet, 11-50 employees
“Not ideal for real-world tasks
Pros
It is too bad that it was easy for me to make the decision to cancel my subscription.
Cons
Claude has been a total waste of both my time and money. The AI cannot even handle basic requests and keeps giving useless, rambling responses that totally miss the mark. Despite all the hype about its advanced intelligence it performs worse than older AI systems. The subscription feels like a rip off for what you actually get. Because it is an AI that cannot follow simple instructions and constantly needs clarification. Plus the interface might look nice but it is just a shiny cover for a broken product. Customer service is almost nonexistent when you try to report issues. I have canceled my subscription and would strongly recommend anyone thinking about trying Claude to save their money. There are number of free alternatives that actually work as promised unlike this overhyped letdown.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
1
Functionality
2
Dean S.
Small Business, 11-50 employees
“Offers the best assistance for writing
Pros
Well it is great for improving writing. While it does what other Gen AI tools do I find it definitely the best when it comes to writing support.
Cons
I am not a fan of the limitations when it comes to uploading.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Jennifer S.
Small Business, 11-50 employees
“Ignores instructions and blocks me for hours
Pros
When it gets things right it works really well it rarely works. So I do not like it.
Cons
It is often pretty inaccurate and does not follow instructions properly. If I ask it to do something, it only completes part of the task and then asks if I want it to continue. That wastes a lot of my message allowance. Also it makes obvious mistakes and does not learn from corrections. I have to check its work and tell it about the errors. And messaging back and forth about mistakes uses up your messages. Which is very frustrating. After all this back and forth, it blocked me from using the account for hours. It told me I had reached my message limit and had to wait five hours to use it again. After all that I still did not get a usable result. And I am paying for the professional plan. Customer service was not helpful either. They told me they cannot override the message limit and advised me to message less in the future. How is that even helpful?
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Amir S.
Technical Architect, 11-50 employees
“An amazing tool for coding
Pros
Claude AI is amazing for coding help especially because it explains things clearly and in an organized way. It does not just give solutions instead it walks me through the logic which helps me understand complex code better and learn as I go. Also it is quick to respond so it feels like I have a coding buddy in real-time. Plus I love being able to manage multiple files at once which makes the whole experience smooth.
Cons
At times it gives responses that are too detailed and it takes a while to get to the main point. It would be nice to have a simpler summary option. Also I have noticed that it misses context sometimes if the questions are not worded exactly right.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Verified User
Computer Software, 11-50 employees
“Perfect for developers, especially when creating SaaS products
Pros
One thing I like the most about it is that it does not get things wrong as often as ChatGPT at least when it comes to coding. Also it is really good at everything from brainstorming high level solutions and pseudocode to fixing small errors.
Cons
I really hate when I am troubleshooting code and it gets stuck in a loop. It will suggest something like try xyz, I do it but it does not work. Then when I tell the model it did not work it just tells me to try the same thing again. I have to remind it that we already tried that. Also it limits how often you can use it within a certain period especially if you have a huge amount of code you have been working on. It will suggest starting a new chat to avoid throttling but then it forgets everything you did before, even if you summarize it for the new chat.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Reid U.
Marketing and Advertising, 11-50 employees
“Highly advanced in understanding language
Pros
Claude AI makes writing feel more natural and personal compared to other AI tools. What I love the most is how it understands natural language so well which is why it is so effective in generating texts.
Cons
Since it is not as common as other AI tools I have noticed there is less community support and there are not many third-party tools available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Manuel H.
Small Business, 11-50 employees
“Works well for translating languages
Pros
It is really good at translating idioms and is very fluent.
Cons
There are some odd errors that I hate or weird translation choices which I also did not like.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Yilmaz O.
Consulting, 11-50 employees
“Works fine for me
Pros
Claude AI is like a friendly assistant I can count on. Plus I am really impressed by how accurate it is and how it provides helpful answers. I love how it can come up with creative ideas and engaging content and it's so easy to use when I need help.
Cons
I have been using the free version of Claude AI and while it shows some potential, it is pretty limited. The number of prompts I can use is restricted and the length of our chats is too short. It makes it hard to explore the AI's full capabilities or get decent help. I get that the free version is just a teaser but I really hope the developers will expand its features or offer more flexible pricing plans. For now I have to consider whether the limitations are worth the benefits.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Andrea G.
Computer Software, 11-50 employees
“It seems more accurate than the rest
Pros
The conversation and summarizing feel way more natural than other services and it gives me the best results on general tasks like translations.
Cons
Not much except that I am using the free version which has limitations compared to the paid plans.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Aditya K.
Computer Software, 500+ employees
“Offers the best support
Pros
Using LLM is very easy and the community and customer support are quite amazing too.
Cons
Well I have come to the conclusion that it is not compatible with a variety of machine learning tools and prompting techniques.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10