“customer engagement game changer”

Pros

Running a business has felt a lot more manageable since we added this tool to our customer engagement strategy. The interface is accessible and the AI features are genuinely powerful. It has completely changed the way we connect with customers by automating routine work, personalizing conversations and helping us provide excellent customer support 24/7.

Cons

We didn't run into any issues while deploying this software or using it alongside our existing platform.

“excellent CRM integration”

Pros

Getting started with the tool feels very easy! It's simple to configure with multiple CRMs, the interface is clear and moving around the platform is very accessible.

Cons

There are still a few important features missing that really should be included in a software like this one.

“Amazing live agent automation”

Pros

Has been an excellent product to use! The live agent feature is especially impressive and the automation works really well. Honestly both the platform and the team behind it have been amazing.

Cons

No real complaints at all, I just wish I had discovered it much earlier.

“user friendly with room to grow”

Pros

Overall the features feel very user friendly and there's definitely potential to enhance it even further.

Cons

At the same time we're noticing that a lot of other dashboards offer more features in the admin panel.

“Smooth connection with Facebook and WhatsApp”

Pros

It's very user friendly to work with and connects well with existing platforms like Facebook and WhatsApp.

Cons

It would be even better if there were sound notifications for the back and forth messages customers send.

“Well informed team”

Pros

The product can be modified to match exactly what the client needs and the team really knows the platform inside and out. They also have a strong understanding of workflows which makes the whole setup and customization process much more effective.

Cons

Something that feels a bit off is the portal's landing page since it doesn't come across as very business focused. It gives more of an impression of something built by a private organization although it seems like they may already be working on updates to improve that.

“helpful support”

Pros

Getting started with the platform was handled really well. The support team is highly responsive and the deployment process was excellent. They clearly understand the product and have the capability to customize the solution based on specific business requirements.

Cons

The UI could use some improvements and it would be better if they offered more integrations with other SaaS solutions.

“Accessible software”

Pros

Starting off with the software feels easy and the interface is very user friendly.

Cons

The software does feel a little expensive and some parts can be fairly technical.

“positive experience”

Pros

Live chat has become essential these days for connecting with potential clients and keeping up with regular ones and using this tool integrated with WhatsApp has made handling conversations much more manageable. The Huli Health integration has been a real game changer for our clinic. The software connected our appointment booking system with the live chat which completely eliminated the manual work of sending confirmation messages and also reduced how much we had to rely on phone calls for the same task. Support was not very efficient at the beginning because of time zone differences but now we get help almost instantly and the service is excellent.

Cons

Reporting still needs work. Even though it lets us export data to Excel and create some basic reports, the dashboard should be improved so live data can be viewed directly within the system. The app also needs some upgrades.