Import and Export, 51-100 employees
Less than a year
“Offer exceptional service”
Pros
The team at iAdvize takes the time to really understand your business needs. They are extremely helpful when problems come up and they have really gone the extra mile to make sure the generative AI bot is running at its best for us.
Cons
I would love to see their product range expand to include full website search. I am so confident in their capabilities that I would be excited to see what they could do in this area.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Food & Beverages, 1-10 employees
Less than 6 months
“Among the few reliable agencies”
Pros
We are really happy with the service this software provides. Unlike many providers who become unresponsive after signing a contract, they deliver excellent service with quick responses. Since using the chat box our conversion rates have more than tripled. And yes we are excited to see what else this system can do as it becomes more integrated into our website. I highly recommend the team and their AI technology.
Cons
The only downside is that its not free, but honestly, the price is very fair for the quality and service we receive
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Consumer Goods, 51-100 employees
Less than 6 months
“All in one solution”
Pros
The product is highly effective and easy to use making it a smooth addition to our workflow. What really stands out is the team's dedication. They worked hard with us to resolve any issues and make sure everything met our needs. Overall it is rare to find a service that not only delivers but also provides such personalized support.
Cons
As of now I cannot think of any cons to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 11-50 employees
Less than a year
“Im a happy user”
Pros
iAdvize is pretty easy to use and delivers excellent performance. The onboarding support made setup a simple task for us and their continuous support is truly top tier.
Cons
Some integrations don't work as smoothly as we anticipated which sometimes requires extra troubleshooting.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Retail, 11-50 employees
Less than 6 months
“Truly the best in the business”
Pros
This tool is simply the best for our customers offering excellent support and a smooth, easy setup process. Overall it makes everything more efficient and user friendly.
Cons
Honestly I cannot think of anything negative to say especially with how they keep updating the dashboard and adding new features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Business Supplies and Equipment, 51-100 employees
Less than a year
“An amazing company with massive growth potential”
Pros
Great value for the price as it helps us get better qualified leads for our human reps while the AI handles simpler queries. What we really like is the excellent, hands on support that makes everything run smoothly.
Cons
It is still fairly new so occasionally new features are in beta. This is not a con but just a part of the platform that's growing and improving.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Medical Devices, 11-50 employees
Less than a year
“Ideal for smaller teams”
Pros
I love how it has massively increased our teams productivity by handling routine tasks and being available around the clock. Plus the chatbot feels like having extra teammates for our small team.
Cons
The customer's limited knowledge of the industry made handling complex questions a bit harder but we managed to resolve everything quickly!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Hospitality, 101-500 employees
Less than 6 months
“Worth recommending”
Pros
Implementing it was quick, easy and simple to update. Overall it is a fantastic tool for engaging with customers, even when you are unavailable ensuring constant communication and support.
Cons
We have not come across anything we dislike so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cosmetics, 51-100 employees
More than a year
“Got the hang of it quickly”
Pros
The setup is fast, the reporting features are excellent and the dashboard is pretty easy to use making everything simple for us to manage and track.
Cons
One thing I noticed is that the chatbox UX interface and mobile experience could use some improvement as it's not the best.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Photography, 1-10 employees
Less than a year
“Good but can be a lot better”
Pros
Well, the ability to automatically translate between multiple languages is amazing, and honestly, its my favorite feature
Cons
The only issue I have had so far is a slight delay in receiving the first question on the mobile platform which causes a lower rating since we cannot respond within the first 30 seconds.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8