FF
Federico F.
Marketing and Advertising, 1-10 employees
Less than 6 months
5.0
“Chatbot that actually works”
Pros
Since adding this chatbot, handling customer service in my company has become much simpler and more automated. The interaction feels adaptive and the overall user experience has improved a lot. Automated replies have also shortened response times which has clearly led to more satisfied customers.
Cons
At the beginning, the chatbot's replies need some customization especially when the content is very specific or technical. That said, any setup difficulties are addressed quickly thanks to Klondike's ongoing and effective support team.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10