Moogsoft Reviews

“Alerts dashboard is fine”

Pros

The alert processing is one of the strongest parts of it. It does a really good job of handling and moving alerts and the dashboard is excellent as well.

Cons

The biggest concern with it is stability. When the system load goes up, it tends to go down.

“Had a good experience with it”

Pros

One of the biggest benefits has been the way it lets us bring data in from multiple platforms.

Cons

Nothing comes to mind right now.

“Centralized alerts are fantastic!”

Pros

Alerts from multiple monitoring tools are brought together in one place and the AI-driven predictive monitoring adds a lot of value.

Cons

There's still room to improve the machine learning capabilities.

“made our workflow smoother..”

Pros

Using it has been simple and getting to incidents and situations is simple. The workflows make sense and are easy to follow which helps a lot in day-to-day use. Their customer support has also been excellent. The cloud system is very helpful as well and doesn't take much effort to understand.

Cons

One downside is that it depends on a message bus like RabbitMQ. It also relies on open-source technologies such as Apache Tomcat and NGINX and when issues come up in those areas, we don't receive support from it.

“excellent support”

Pros

Getting started with this software has been very simple. It's well documented, simple to use and the support team is outstanding throughout the entire journey. It's genuinely impressive how available they are and how many ways they try to help whenever needed.

Cons

An area that could be better is patching and bug fixes for older versions. There have been times when bugs were reported but instead of getting a timely patch, we had to rely on workarounds because the fix was taking longer than expected.

“reliable and scalable”

Pros

It has been reliable, scalable, secure, service-oriented and clearly focused on customer needs.

Cons

The reporting mechanism could be better but aside from that, there's nothing significant to point out right now.

“smart alert grouping!”

Pros

When several alerts come in for the same device or for the same issue on a similar device, it combines them into one case instead of generating a large number of separate tickets.

Cons

It should have an ability to rerun an action to verify whether the alert is still active. Right now, we have to wait for the alert to clear on its own and that can take a long time or sometimes never happen at all. In those situations, we end up having to clear the alert manually.

“organizing work is easier now”

Pros

This tool pulled together all the related device alerts into one place instead of creating multiple entries which made things much more organized and easier to track.

Cons

There should be an option to manually rerun or retest an alert so it can be checked again when needed.

“great for event handling”

Pros

Hands down, this is one of the best options on the market for managing large volumes of events, whether it's for small teams or massive organizations.

Cons

It offers outstanding noise reduction, neural feedback, machine learning and highly customizable algorithmic intelligence along with AIOps.