Jens P.
Computer Networking, 51-100 employees
Less than a year
“Powerful all-in-one platform”
Pros
Having one central system for so many activities is a big advantage...CRM, ticketing, telephony and more are all brought together in one place. The live activity tracking and monitoring are also very useful and give a clear overview of what's happening at any time.
Cons
Support responses still take quite a long time at the moment. Aside from the training offered directly in CCHUB, getting deeper knowledge usually requires figuring things out on your own or going through certification.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Till A.
Automotive, 11-50 employees
Less than a year
“User-friendly hub with strong analytics”
Pros
The biggest advantage for me is how user-friendly the Contact Center Hub is. Its adaptive interface, quick integration and impressive analytics tools make managing customer interactions much more efficient and simple.
Cons
The customization options could be broader and there are occasional delays when data syncs. the cost can increase pretty quickly as you scale up.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
9
Functionality
6