
Pinecone Software Reviews
Total 9 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars89%
4
Stars11%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mohit G.
Mid Market, 500+ employees
“Perfect for machine learning
Pros
Pinecone really shines when it comes to AI driven tasks. It handles real time and low latency searches very well which makes it a perfect fit for our machine learning workflows. Also it is built to scale and works smoothly with unstructured or semi-structured data which is exactly what we needed in our AI projects.
Cons
It mostly focuses on vector data which is cool but it does not really dive into things like business intelligence or broader data transformation features which I wish was not the case. Also the use cases feel a little too complex and it lacks deeper integration with other tools in the ecosystem.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Akhil G.
Freelancing, 11-50 employees
“The king of embedding creation
Pros
Whenever I work on embeddings Pinecone feels way smoother and less of a hassle than other tools I have tried. Plus it is very much affordable.
Cons
I have been testing the its AI assistant as a beta user. It is still in the testing phase and not ready for production use yet which makes it feel kind of limited. I am really hoping they roll out a production-ready version soon.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Satwik L.
Freelancing, 11-50 employees
“Budget-friendly!
Pros
I have been using it mainly for embeddings and honestly, it has been more cost-effective and reliable than most of the other services out there.
Cons
The overall experience feels a little underwhelming especially when it comes to documentation. I'd love to see the assistant out of beta and fully deployable as it has a lot of potential but right now it is only suitable for trial use not live environments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carlos O.
Smal Business, 11-50 employees
“A reliable choice for vector databases
Pros
What I like is how easy it is to use. Also it is fast, quite dependable and priced competitively.
Cons
A few more features would not hurt and I think like it would be great if they gave more transparency around how their AKNN algorithm works as if right now, it feels like a bit of a black box.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephen C.
Smal Business, 11-50 employees
“A key to efficient vector search
Pros
Pinecone makes vector search easy and high performing. The system is simple to use, supports real time updates and scales pretty easily. What really impressed me is how easily it plugs into our existing workflows. Plus their customer support has been excellent.
Cons
It is a powerful tool but the price can be a little high for small scale teams or early startups like ours. Also having more detailed indexing controls would help power users a lot. Still despite these small things, it offers a lot of value overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Verified User
Staffing and Recruiting, 11-50 employees
“Works great for production
Pros
We are using it from the start and have not looked back. It delivers fast results both search and upserts in milliseconds and setting it up through the API is a simple task. Their new serverless indexes made things even easier with autoscaling which saves us time and stress. The pricing is low when you consider how many vectors you can handle and we love using the free indexes for development. They finally let us upgrade free indexes to paid which used to be an issue. We had a support case that went way better than expected as it felt like premium support without the hefty price tag. The metadata feature helps a lot too though we still pair it with a regular database. Also combining metadata and vector search in one step really simplifies things. We have not used the sparse vector feature yet but it is on our list.
Cons
I am pretty happy with most things but I think the documentation for using metadata and running single stage queries could be stronger. They do have a bot to help with questions but it does not always hit the mark. Tools like ChatGPT or Perplexity seem to give better results sometimes. Plus there have been a couple of short outages, though they are always open about them and even provide server status per endpoint which is helpful. The downtime usually ties back to the cloud provider like AWS or GCP. And the tech keeps evolving and while they have changed things like the Python library and index references a few times every update has made things easier. I think it will settle down with time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Roland A.
Smal Business, 11-50 employees
“The ideal serverless DBaaS for vector data
Pros
Pinecone is simply amazing. The API is easy to work with and the management side does not need a lot of attention. So if you are looking for a low maintenance way to store and search vectors this is what you need.
Cons
Well I jumped on it early when it was still working out some issues but their support team really knew what they were doing. Over the past year I have had zero complaints as it's been fantastic.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alok K.
Smal Business, 11-50 employees
“Worth the price
Pros
The updated serverless pricing model is perfect for small businesses like mine. Plus it handles large sized embeddings and supports both sparse and dense ones. And the query speed is impressive. It checked all the boxes for what I needed.
Cons
On the serverless setup there is a 10,000 namespace limit. I think it would be way better if they upped that limit a bit.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Timothy N.
Smal Business, 11-50 employees
“The one-stop vector database solution
Pros
Its UI is clean and intuitive and the learning resources are great too. I found it easy to get up and running and it's improved a lot over time. Integration with our workflow was seamless too. I rely on it for all things related to vector databases.
Cons
I have got a few highly technical questions like whether hybrid search will always stick to using dot product. But honestly there are not many concerns beyond that.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10