Anonymous
Enterprise, 500+ employees
“automation that saves time
Pros
It takes care of most of the repetitive, tedious tasks which lets me spend more time on the work that actually matters.
Cons
A few workflows still aren't integrated so I still need to handle those parts manually.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Mid-Market, 500+ employees
“friendly interface and fast processing
Pros
The interface feels very user-friendly, the data repository is great and data processing is quick. On top of that, the support team has been amazing.
Cons
I haven't run into any downsides so far, the product has lived up to my expectations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Small-Business, 11-50 employees
“Convenient insights at a glance
Pros
Everything on the platform feels very simple to navigate. I also really appreciate having all the valuable data available right away for strategic decisions. Instead of spending time searching for information and putting it together myself, I can see everything clearly in one place.
Cons
The chat support has been excellent and responds very quickly. That said, it would be even better in the future if customer support also offered a phone number.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Mid-Market, 500+ employees
“secure private cloud automation
Pros
Running it in a private cloud gives us a strong sense of data security and when you add the automation features, it really feels like a great combination.
Cons
Nothing to complain about at this point though I am interested to see how they manage the rapid growth they're experiencing. Maintaining the same level of reliability and support while scaling will be important.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Anonymous
Enterprise, 500+ employees
“flexible analytics and strong support
Pros
One of the best things about this software is how flexible and agile it is. It has made it much quicker for us to adjust to changing requirements and run new analyses compared to before. The data store has been especially valuable since it keeps all of our item information in one centralized place making it much more accessible when we need deeper insights.
Cons
There were a few issues at the beginning and it took some time before they were resolved. That said, the support from the team was outstanding throughout the process.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Anonymous
Small-Business, 11-50 employees
“supplier collaboration that delivers
Pros
Working with suppliers feels very simple which makes the process beneficial for everyone involved. Suppliers respond to bids more quickly, negotiations move along better and we're able to make decisions based on great data.
Cons
It has been a reliable partner overall. Even with a few minor challenges during prioritization, their commitment gives us confidence in both the product and the service.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Anonymous
Enterprise, 500+ employees
“all our data in one place
Pros
Having everything pull in from different sources gives us a full picture in one place. It's honestly the first time I've felt like all of our IT management data is centralized and that has definitely helped improve our productivity.
Cons
Nothing. If any concern does come up, the support team steps in quickly and gets it resolved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Mid-Market, 500+ employees
“Simple analysis for faster decisions
Pros
Instead of spending so much time organizing data just to make better purchasing decisions, this has made the whole process much more easy. Making decisions feels simple now and the best part is that no coding knowledge is needed. Our team can jump into the analysis tools comfortably without dealing with a steep learning curve.
Cons
There are a few small communication hiccups from time to time which seem to be mostly tied to the company's current size. Once that gets sorted out, they'll be in a really strong position.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Sofia
Enterprise, 500+ employees
“Easy to use tool
Pros
This platform has completely changed how we manage tail spend. The negotiation tools are very user-friendly and our suppliers have been happy using them as well. The generative intake has also aligned our requests so the whole process feels faster and much more organized.
Cons
They're still a small team so I did have to wait a little before my request was addressed but once they got to it, the team resolved everything beyond my expectations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
