A
Anonymous
Mid-Market, 500+ employees
4.0
“Great automation and security”
Pros
This platform works really well for teams trying to automate support tasks and cut down the workload shared across different teams. The biggest advantage is the data security which feels very strong and tightly managed.
Cons
The product still feels like it is in development and the reporting and analytics need to be more powerful. Integrations with other platforms also need more polishing.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9