Anonymous
Enterprise, 500+ employees
“versatile text analytics projects”
Pros
The platform covers a variety of text analytics projects, including consumer review submissions, employee feedback and app reviews.
Cons
Customer support has been very reliable, the analysts know what they're doing and the pricing feels fair for text analytics work across consumer reviews, employee feedback and app reviews.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
7
Functionality
8
Krish B.
Mid-Market, 500+ employees
“Excellent review analytics depth”
Pros
They deliver fully customized, industry-specific text analytics solutions that pull meaningful insights from customer data in online reviews. The reports always arrive on time and the team does a great job of using structured criteria with strong analytical depth.
Cons
The timely reporting and deep customer insight drawn from online reviews are definite strengths and very few competitors seem to match this level of depth.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8