Udio Software Reviews

“Makes my job simple

Pros

It makes managing the entire process much easier. The onboarding experience is also excellent, providing all the support needed to customize the product to suit our specific requirements.

Cons

At first figuring out the best way to use the system was difficult for me due to the many options available to handle different scenarios. However they are fully aware of this and compensate this with excellent in person support.

“Works amazingly well

Pros

I love the smooth booking system on my website and the customer support is not only quick but also very knowledgeable.

Cons

I really wish there was an easier way for customers to join a waiting list when I don't have a class for their specific age group yet. But with how great the customer support is and how easy the software is to use, I'm sure there's a solution I just haven't discovered yet!

“Offers the best support

Pros

Customer support is very quick to respond whenever I contact them.

Cons

I had trouble understanding the different options for class cancellations.

“We are big fans of it!

Pros

The customer service at Udio is fantastic from the onboarding to the ongoing assistance. Plus we really appreciate the step by step videos and quick responses. The system is user friendly and intuitive and navigating through it is easy. The reporting feature is excellent and helps us quickly identify issues with numbers and figures.

Cons

We are looking forward to seeing the app for parents. Also it would be great if there were an easier way for the team to track achievements. However the new schedule view is awesome as it makes it so much easier to see lane assignments for afternoon and weekend shifts.

“Love it

Pros

What I like most about Udio is the local support in the same time zone. It's been amazing as no more staying up until late just to get help like with the last software I used. I usually get a response within a day, whether it is through a video addressing my questions or a Zoom catch-up.

Cons

Honestly there is not much negative to say. And I am definitely excited for the app when it arrives.

“Helps automate payments

Pros

Udio integrates smoothly with payment gateways to automate fee collections and invoice generation which eliminates the need for me to handle payment manually and reduces the risk of late payments.

Cons

I feel like its pricing structure might confuse many and be complicated for some businesses too.

“Improves swim school operations

Pros

What I love about Udio is its user friendly interface that makes tasks like scheduling chapters, tracking bookings and managing payments so much easier. Plus the features are flexible and the best thing is that I can cancel bookings at any time.

Cons

We have really enjoyed using this software and have not come across any cons so far.

“Exceptional service and program

Pros

Udio is by far the easiest software I have ever used. Also it is simple to understand and its straightforwardness is amazing.

Cons

It would be ideal if I could simply rename a class instead of having to move every child out, create a new class and then move them back in.

“User-friendly and easy to use

Pros

It is pretty easy to use and it also shows customers how to use it. I would say it is much more user friendly than Links.

Cons

There is no app yet and we really need to be able to delete profiles. For instance if a customer enters their child's name multiple times, it would be helpful if we to delete the duplicates.

“Excellent software

Pros

Udio software is very easy to use. Everything is in one place and I can access all the necessary information. The management side works great and I am always finding ways to improve efficiency.

Cons

Sometimes after an update, the confirm button shifts sides and for some bookings, it is on the left and for others, it is on the right. I think all confirm buttons should be on the same side to prevent mistakes.

“Proves to be a powerful tool

Pros

It is a powerful tool that helps our business run smoothly and professionally. It allows our staff to multitask and make instant changes, improving communication with customers and providing customers the ability to handle many tasks themselves.

Cons

While it is super efficient for regular bookings which is the core of our business, there are a few functions that take too many steps for less common sessions.

“Simple to learn

Pros

Udio software is an easy system to learn and use. Also it helps me maintain accurate class numbers and alerts staff about their class lists.

Cons

I have not much to say but it can be slow to load at times.

“Perfect for our 15 swim schools

Pros

It is a great system that all our staff find simple to use. The excellent reporting functions let the team manage 15 swim schools from one central hub. Plus I can view bookings, cancellations, class occupancy, earnings and outstanding fees, all from the reporting suite. Plus all reports can be exported to Excel which makes financial reporting much easier.

Cons

We love to see an app as it would improve customer access to the portal. I believe it is already in development, so I am excited to see it.

“Works fine!

Pros

I find it user-friendly and easy to navigate.

Cons

Well I think more reporting tools would be helpful like a duplicate account report, a teams reporting tool and the ability to adjust invoices midway through the month instead of just crediting the account.

“Fits our needs

Pros

Managing, creating and adjusting lesson times to fit our needs has never been easier.

Cons

It would be great if I able to view an overview of the average number of classes students have had in a particular class.

“Simplifies my job

Pros

It has made a huge difference in my life as the sole administrator of the swim school. Plus the flexibility it offers is something other systems just do not provide.

Cons

No product is going to be a perfect fit for your business but I must say this one comes pretty close.

“This tool brings a positive change

Pros

The entire process is so simple to understand for our customers, from registration to payment.

Cons

Some exceptions like unused features, the fact that you cannot rename a class without creating a new one and deleting the old one and the lack of information in some reports e.g outstanding payments with no emails make it a bit less flexible. Also the fact that it is only in English is a limitation.

“An all-around program

Pros

Udio customer service is unmatched. Plus it solves most of the problems we face and easily manages our swim school even for its size.

Cons

I think the user dashboard could use some improvements by offering more flexibility and feature options.

“Loved the customer portal

Pros

The customer portal is the best. Parents can see everything about their child from bookings to makeups, tracking progress, downloading certificates and paying invoices. Also I love how it displays recent posts from our social media as well. The software is easy to navigate, well-structured and has undergone a few changes that suit our business model saving us a lot of time. Some of these changes include permanent/replacement coaches and bulk moves.

Cons

It is time consuming to create a new class and move students over when they are ready for the next level. I understand this process works better for businesses with many class options but for us, where spaces are limited and coaches are focused on advancing the whole class, it does not work as well. Also not being able to do a one time reconciliation for payments on the same billing account is frustrating. Parents pay a lump sum via bank transfer and manually reconciling invoices individually takes up a lot of time which affects our productivity. Credits also get applied to the facility instead of the billing account. Plus not being able to use temporary vouchers or change the day and time across different outlets is another downside.

“Offers the best support

Pros

It is easy to use and track. Also it is customizable to suit our needs.

Cons

I noticed that teachers have access to parents information and contact details which are not necessary for them.