UserWay Accessibility Widget Reviews

“Hassle-free installation”

Pros

Its not hard to configure. The settings are organized and simple so even people without much website development knowledge can use it without any trouble.

Cons

Would still like the option to switch the button icon to white without needing custom code. Hopefully that gets added in a future update.

“cost-effective option”

Pros

Its so easy to implement and accessing the features is just as convenient. The pricing is also very affordable.

Cons

I haven't run into any issues with it. It does exactly what it promises and performs exceptionally well.

“Quick rollout across sites”

Pros

Rolling out the widget was incredibly simple which mattered a lot for our company since we manage around 50 different websites.

Cons

To be honest, it's tough to point to anything about the widget that I didn't like.

“Has been a gamechanger”

Pros

This has been a game changer for us. Setup and installation were very simple and it's been running without any problems since 2023. The live chat team is incredibly knowledgeable, responds quickly and consistently goes the extra mile to handle our requests accurately and on time. The accessibility widget offers the best range of features and customization options I've come across and the way it integrates with my Shopify store makes it stand out above the rest.

Cons

At times, the sheer number of options available in the widget can feel a little overwhelming and leave me stuck deciding which settings to use.

“Customizable widget”

Pros

Having plenty of ways to customize the widget has been a big plus and it can be added in a variety of user-friendly ways. It works as an out-of-the-box solution for covering ADA requirements while still allowing a unique, customized setup that matches your brand voice and style guidelines.

Cons

The default version of the widget feels a bit intrusive and takes up slightly more screen space than I'd prefer but there are lots of options to make it appear only when needed and to adjust the selector's placement and size.

“Fits into our site's design”

Pros

Setting it up and keeping it running has been incredibly simple and it fits right into our site's design without looking out of place. On top of that, it gives us a reliable, legally sound solution that feels complete.

Cons

I honestly haven't had any negative experience with it so far.

“Clients are happy with it”

Pros

Setup took very little time and using it has been simple. My clients are extremely happy with it.

Cons

The only thing I'd change is the pricing since it could be a bit lower. Aside from that, I don't have any complaints.

“Appealing widget with flexible controls”

Pros

Right away, the widget looked polished on our homepage and blended in nicely instead of interrupting the overall browsing experience. It still adds valuable accessibility features for users without feeling distracting. I also really appreciated the customization settings in the management panel, especially being able to adjust the color, icon style and button placement. On top of that, the trial version included more features than several other accessibility widgets we tried which made it stand out even more.

Cons

At the beginning, I ran into some issues signing into the widget through our WordPress site. It showed that the user who downloaded the plugin and because of that I couldn't make any updates from our dashboard. A few times, I also received an Account ID Mismatch notification which definitely created some frustration for us. The good part is that after contacting customer support, they helped fix the issue quickly and efficiently.

“Responsive support team”

Pros

The standout part of using it has been the technical support. They're quick to respond, efficient and always have a positive attitude when it comes to resolving the issues we report which I really appreciate.

Cons

The pricing still feels a little expensive. There are some features included that we don't actually use so it would be better if there were a more flexible pricing option based on the features that are unnecessary for us.

“Would absolutely recommend”

Pros

After trying two competing widgets and coming away disappointed with both their usability and customer support, I decided to give this one a shot. Three years later, I'm still using it and that says plenty on its own. Another major advantage is the excellent support team. Anytime I've run into an issue, they've been consistently helpful and my experience with them has always been positive. I'd absolutely recommend it.

Cons

The only downside for me is the pricing gap between the smallest plan and the next one up. The jump in both cost and page views feels too steep and I really wish there were an additional pricing tier in between those two options.

“Has a modern feel”

Pros

The widget has a modern look and feels very user-friendly overall and it seems simple for visitors to use when they come to our website.

Cons

Honestly I do not have any real complaints since it has been a really strong product for us. If anything, I would only suggest adding more graphics.

“Quick and simple”

Pros

Getting this set up was quick, simple and very user-friendly. Accessibility really shouldn't be a problem nowadays and this helps make it much more manageable.

Cons

The mobile placement could use some work since it can be tricky to figure out the best spot for the widget icon on a mobile interface.