Small-Business, 11-50 employees
“Awesome value for the price”
Pros
I've been using Autovitals for the past few months, and I have to say, I'm really impressed. It's not just affordable but it also makes everything run a lot smoother. The pricing is competitive and the value I get from it is unbeatable. As a small business owner, keeping costs down is always a priority and Autovitals has helped me do just that by automating tasks and giving me useful insights into my business. It's saved me both time and money. If you're running a repair shop and need something budget-friendly, I totally recommend giving it a try.
Cons
Getting the hang of it has been a little tough for my team. Some of my employees take longer than I expected to learn all the features Autovitals offers.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Small-Business, 11-50 employees
“Consistently delivers what it promises”
Pros
I have found that using AutoVitals' digital inspection platform gives me a super clear picture of the health of my customers' vehicles. It's definitely made tracking repairs and issues a lot easier.
Cons
The system has been a bit challenging for my employees. I've found that rewarding them based on the quality and quantity of inspections they do each week helps keep them motivated.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Small-Business, 11-50 employees
“Helps easily explain repairs to clients”
Pros
One of the best things I love is the ability to stay in touch with customers throughout the whole repair process. It's great for keeping them updated every step of the way.
Cons
It would be great if I could write repair orders directly in Autovitals instead of using an outside system like Napa Tracs. It'd also be helpful if it allowed me to manage parts inventory within the same platform.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Small-Business, 11-50 employees
“Leading digital inspection tool”
Pros
I can take pictures or videos and send them directly to my customers. It's awesome because my inspections can be as detailed or as simple as I need them to be.
Cons
I have to make notes in Autovitals and then update them in our POS system, which feels like a bit of a hassle.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small-Business, 11-50 employees
“Improves both customer satisfaction”
Pros
The integration with Protractor is smooth! I can easily edit inspections and inspection sheets, plus the reports are fantastic. Everything flows so smoothly.
Cons
There hasn't been much focus on new features or updates over the past few years. Sometimes it feels a bit stale and outdated.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Small-Business, 11-50 employees
“Excellent resource”
Pros
It's such a great tool to show customers exactly where their vehicle stands. I can easily keep them informed, which builds trust and keeps them in the loop.
Cons
Honestly, there's not much I dislike about it. It does a great job overall and I've had solid interactions with support team, which has been really helpful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mid-Market, 500+ employees
“Efficient, reliable tool!”
Pros
It is super easy to use and it has tons of features and benefits. It's a great way to keep track of vehicles and technicians in the shop, plus it helps me stay in touch with customers. Definitely makes managing everything a lot simpler.
Cons
It's not fully integrated with ROWriter and that's created some issues for me. It can't read or write directly to the database, which makes tracking technician time a little tricky (Autovitals and ROWriter never quite match up). Plus, the extra load of backing up 10 databases every 30 seconds just to extract data slows things down.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Small-Business, 11-50 employees
“Meets all of our needs”
Pros
The shop flow feature is a lifesaver. It's so easy to see what's happening in the shop and when. It keeps everything organized and helps me stay on top of things.
Cons
It can be a bit overwhelming to learn at first. I also wish it would automatically clock techs in as soon as they open a job ticket.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small-Business, 11-50 employees
“Simple to operate”
Pros
The system is pretty smooth and simple to use. Even the techs love it, which says a lot. It's easy for everyone to get the hang of.
Cons
I don't love having to edit every inspection before sending it out. It would be nice if that could be streamlined.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Small-Business, 11-50 employees
“Perfect for small shop efficiency”
Pros
Sharing the actual inspections with my customers has been such a game changer. It lets me show them exactly what's happening with their vehicle and they seem to really appreciate it. It definitely helps them feel more involved in the whole process.
Cons
Sometimes, technical issues with the tablets slow things down, which definitely affects productivity.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
10
Small-Business, 11-50 employees
“Boost sales”
Pros
I really like how I can upload photos from the inspections right from the garage to the front desk sales team. It makes communication between the front desk and the customer seamless and keeps everything running smoothly.
Cons
When there's an outage or update, it takes a lot of effort to get everything back to normal and running smoothly again.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
10