GoTo Connect Contact Center Reviews

Pros

The interface is easy to move around in and having the softphone available is really convenient when I'm away from my desk.

Cons

Some of the changes made to the PBX have been a bit frustrating to deal with although it's still a solid PBX overall.

Pros

Right from the start, the platform felt very user friendly. Having unlimited lines is a huge plus and being able to preset office hours along with an after hours emergency line has been really useful. It also comes with a lot of helpful features that make it even better to use.

Cons

Getting familiar with the platform and all of its features took a little time at first. I had to contact support a few times to understand how certain things worked but that was mainly part of the learning curve.

Pros

It makes it simple to communicate directly with people outside the organization and the best part is that it supports several ways to connect, whether through voice messages, text messages or direct live communication.

Cons

One downside is that getting access to purchase involves too much process. Instead of being able to call and request the license purchase service directly, you have to go through a sales agent first.

Pros

Using this platform has made managing call flow much smoother and getting around the system is simple. It's also convenient that I can access it from my phone on both Android and iOS which makes it even more practical. On top of that, it works really well for international calls.

Cons

What holds it back is the lack of call recording for future reference which makes the software feel a bit limited at times. Aside from that, the overall experience has still been very positive.

Pros

GoTo Connect has been an excellent fit for my financial services agency. Adjusting the dial plan is simple and the hub interface is very well designed. I can place calls or send texts from virtually any device and I'm also able to host virtual meetings from anywhere as long as I have an internet connection.

Cons

I really don't have any complaints. Glitches or technical issues are very rare.