IVR Software
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CallTrackingMetrics
CallTrackingMetrics is a robust software that is designed specifically for call centers. It offers a reliable call-tracking facility, provides intuitive analytics, and ensures smooth customer service. Though it lacks direct integration, it helps significantly boost your team's productivity. It helps enhance productivity by optimizing marketing strategies, resulting in better decision-making.
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CallShaper
CallShaper has developed a comprehensive call center platform tailored for efficiency-focused leaders. It suits in-house and outsourced operations and automates call center processes, enabling agents to focus on client support and sales. While reporting flexibility is limited, users can create click-to-call forms and easily export data for analysis.
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Voiptime Cloud
Voiptime Cloud provides cloud-based call center software, improving customer service and sales efficiency. While the setup may require beginners to understand the complex features, the overall benefits streamline operations, making it ideal for businesses looking to enhance communication workflows.
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CloudAgent Software
CloudAgent software streamlines customer communication across various channels. While it offers robust features that are tailored for scaling operations, there is some initial setup time. However, the software helps businesses enhance agent efficiency and customer service.
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Zendesk Suite
Zendesk Suite is a robust customer service solution that helps companies offer optimized customer support. While some users suggest extra plugins, the software supports several required support integration options. Zendesk Suite uses AI tools, smooth multi-channel support, and easy-to-use interfaces. The system supports effective, fast, and result-oriented for superb customer
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AVOXI
AVOXI offers cloud-based communication tools, like virtual phone systems, to simplify global business interactions. While it requires some setup and investment, its robust features provide effective solutions for managing international calls and connections. Its security compliance and reliability render AVOXI a leading global customer support solution for call centers.
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Bright Pattern
Bright Pattern software is a powerful cloud-based contact center software that enhances customer experience with seamless Omnichannel support, unified reporting, and quick implementation. While email routing lacks flexibility, Bright Pattern compensates with smooth integration and implementation. Empower your business with reliable, compliant, and flexible solutions designed to grow with you.
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VoIPstudio
VoIPstudio is a voice-over-internet protocol (VoIP) phone service that provides crystal-clear communication. The system is an all-in-one solution that goes over the Internet to other soft lines and landlines and through chat and audio conferencing. While it lacks video conferencing features, VoIPstudio offers seamless integration with various CRM systems.
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CallTools
CallTools provides cloud-based call center solutions, focusing on auto-dialing, call tracking, and real-time reporting. While its interface may take some time to master, the system helps streamline sales and customer service workflows, making it a solid option for call center efficiency and performance improvement.
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Phonexa
Phonexa is a top all-in-one marketing solution that provides scalable lead tracking, analytics, and distribution for direct advertisers, lead generators, and affiliate networks, enhancing transparency, efficiency, and ROI. While the platform may be complex, the customer service team delivers outstanding support and personalized assistance.
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UJET
UJET is a customer support solution that enhances communication through seamless voice and digital channels. While it requires some time to integrate fully into existing systems, the software’s focus on improving customer experiences makes it a strong option for businesses seeking efficient service solutions.
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Primo Dialler
Primo Dialler provides robust call center solutions, including predictive dialers and Private Branch Exchange (PBX) systems. It supports an in-house team that customizes software for better dialing performance. While viewing remaining leads can be challenging, customer support tools help quickly address and resolve issues during the first call.
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SparkTG VCC
SparkTG VCC is a powerful business collaboration and telephony solution. It improves customer service processes, converts leads effectively, and enhances agent productivity. Despite some customization limitations, it offers easy call details access, advanced features like call recording, and real-time dashboards. SparkTG VCC is a centralized platform for customer service.
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VICIdial
VICIdial is comprehensive open-source contact center software with powerful call recording, multi-language support, and seamless integration features. While some users suggest modernizing its interface, its features are effective for support functionalities. VICIdial is dependable for its reliability and overall capabilities in optimizing a company's productivity.
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XCALLY
XCALLY is advanced contact center software that improves customer service through powerful features. It offers tools like outbound dialing, IVR design, CRM integrations, real-time analytics, and automation. Its backup limitation is offset by easy installation and configuration. Trusted globally, XCALLY streamlines business agility by boosting customer service efficiency.
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Monster VoIP
Monster VoIP delivers dependable VoIP services that support voice, video, and messaging for seamless communication. While setup might require technical understanding, its affordability and scalability make it an appealing business phone solution. Moreover, Monster VoIP also supports numerous integrations for contact centers.
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Squaretalk
Squaretalk is a powerful and flexible communications platform that streamlines automation and integrations, allowing more time for other business tasks. As an all-in-one hub for efficient call center operations, its intuitive design simplifies navigation and enhances user experience despite an initial learning curve.
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Ringover
Ringover software simplifies team communication with its cloud-based phone system. Designed for customer support, sales, and remote teams, the software improves productivity and collaboration. While it may lack advanced customization for complex setups, its ease of use and pricing make it a solid choice.
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Adversus
Adversus simplifies outbound sales by automating calls and lead management. Its cloud-based system allows teams to target the best leads while reducing manual tasks. While it is feature-rich, some users may find setup a bit complex, but the benefits of customization and efficiency outweigh the challenges.
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Vocalcom Hermes360
Vocalcom Hermes360 enriches customer journeys through various social messaging apps and a robust dialer, engaging customers via their preferred channels—email, phone, chat, WhatsApp, Messenger, Twitter, and more. While prioritizing tele sales may limit inbound call management, AI integration boosts communication quality and interactions.
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VCC Live
VCC Live software empowers your contact center with advanced features like IVR, real-time statistics, predictive dialer, and VCC Live Pay. While setting up some functions can be complicated, extensive customization options offered by VCC Live ensure that business needs are always prioritized. Most importantly, it enhances efficiency, productivity, and customer
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Telzio
Telzio software is a versatile communication platform designed for businesses of all sizes. It integrates voice, SMS, and video into one system. While its user-friendly interface simplifies setup, some advanced features may require training. Overall, Telzio effectively enhances team collaboration and customer engagement.
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MaxContact
MaxContact's cloud contact center platform enables advanced conversations and enhances the customer experience. It also supports data-driven decisions to drive growth and improve outcomes in contact centers. Initial setup and management can be challenging during onboarding. However, once fully configured, its robust features offer significant benefits.
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Ringostat
Ringostat is a business phone and marketing platform. It offers tools for tracking calls, analyzing marketing performance, and enhancing communication for businesses. While the setup is time-consuming, its CRM integrations and analytics capabilities make it a solid choice. It serves teams looking to optimize their call handling and marketing efforts.
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Glassix
Glassix is a versatile platform that facilitates seamless customer communication across various channels. While it requires some setup time and initial training, its ability to unify interactions makes it an effective tool for enhancing customer engagement. Due to its unified business conversation tools, Glassix boosts automated and personalized communication.
Popular IVR Software
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CallTrackingMetrics
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CallShaper
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Voiptime Cloud
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CloudAgent Software
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Zendesk Suite
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AVOXI
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Bright Pattern
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VoIPstudio
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CallTools
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Phonexa
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UJET
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Primo Dialler
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SparkTG VCC
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VICIdial
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XCALLY
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Monster VoIP
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Squaretalk
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Ringover
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Adversus
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Vocalcom Hermes360
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VCC Live
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Telzio
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MaxContact
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Ringostat
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Glassix
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